Store Associate

The Retail section consists of more than 700 Barnardo\’s shops across the UK. These high‑street stores rely on donations from the public and corporate supporters, and generate funds from the sale of donated items. The trading division produces and sells a range of products, including cards and gifts.

To assist the Store Manager in the running of the Store and to supervise in the Store Manager’s absence as designated, ensuring that your actions reinforce the Barnardo\’s Basis and Values.

Key Responsibilities

• General
  • Ensuring stock is generated over the door by members of the public and ensure donors sign up to the Gift Aid scheme.
  • Ensuring all stock is sorted, priced and steamed before going onto the Store floor.
  • Use of Barnardo’s IS systems on a daily basis.
• Sales
  • Achieve profit targets by maximising sales and minimising costs.
  • Ensure that the high standard of service to customers that is expected by Barnardo’s is maintained at all times.
  • Implement any promotion in the store as directed by Head Office or your Area Business Manager or your Store Manager.
  • Actively support any national or local fundraising promotions as directed by Head Office or your Area Business Manager or line manager.
• Shop Appearance
  • Maintain a high standard of presentation, both in the windows and the interior of the shop.
  • Ensure the sales floor layout is as per the current Sales Analysis guidelines in conjunction with your line manager or Area Business Manager.
  • Achieve and maintain high standards of housekeeping, organisation and cleanliness throughout the Store, including the sales floor and stockroom areas.
• Stock
  • Actively encourage the public to donate saleable stock.
  • Actively support the Store in achieving the required Gift Aid conversion rate.
  • Adhere to Gift Aid procedure when processing Gift Aided donations.
  • Price stock at a consistent level in accordance with Barnardo’s price guides.
  • Ensure there is adequate stock available on the shop floor at all times, on all key lines (stock density), including hanging, ticketing and sizing all clothing as appropriate.
  • Ensure the shop density is kept full by ensuring there is adequate stock available at all times (productivity).
  • Rotate stock on a daily basis so that no garment remains on the shop floor for any longer than the agreed time limits.
  • The role will demand moving sometimes high volumes of stock on a daily basis.
  • Arrange where appropriate, in conjunction with your line manager, a van collection service in order to provide enough stock to support the turnover of the shop.
  • Comply with all instructions regarding the sale and auditing of new goods.
• Stockroom
  • Keep van collection goods and other goods separate (i.e. over the door, Gift Aid).
• Staff
  • Ensure that tasks are properly delegated to staff/volunteers in accordance with their training and abilities.
  • Organise a rota to ensure the Store runs effectively and the sales floor and sort room tasks are allocated.
  • Create an organised and pleasant working environment for staff and volunteers.
  • Inform the Store team of business communications, promotions and information relating to Barnardo’s.
  • Ensure that all staff/volunteers comply with Barnardo’s policies, procedures and specific Retail protocols.
  • Actively recruit the correct/specified number volunteers to deliver the stores objectives and KPI’s.
  • Provide training so they are able to perform their jobs efficiently and effectively. (All stores except Superstore.)
• Administration and Security
  • Complete all relevant administration on time in accordance to Barnardo\’s Manager\’s Manual and Head Office instructions.
  • Bank daily according to Barnardo\’s policy.
  • Ensure that all Barnardo’s till procedures are adhered to and that cash is kept secure.
  • Be the second named key holder with the Police.
  • Notify the Store Manager or line manager in the event of a break in, suspected theft or security incident (this includes suspected dishonesty by staff/volunteers).
  • Ensure that no unauthorised person is allowed to inspect the shop or examine sales or other records.
• Health and Safety
  • Provide a safe environment that protects all staff/volunteers, and the public.
  • Comply with all Health and Safety (H&S) regulations as per Barnardo\’s H&S Policy.
  • Report any maintenance or Health and Safety issues in the shop to the Store Manager (and Area Business Manager if appropriate).
  • The role will demand moving sometimes high volumes of stock on a daily basis.
• Other
  • Ensure Retail Safeguarding Risk Assessments and Equality Impact Assessments are completed in line with the required practice and standards.
  • Any other duties as appropriate.