Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the outsourced service desk and IT supply for over 7000 colleagues across the UK.
- Company: Join Barnardo's, a charity dedicated to improving children's lives through inclusive practices.
- Benefits: Enjoy flexible working, generous annual leave, and discounts at major retailers.
- Why this job: Be part of a team that values diversity and offers clear career progression.
- Qualifications: Experience in service management and a passion for technology is essential.
- Other info: We encourage applications from underrepresented groups to foster inclusivity.
The predicted salary is between 42000 - 60000 £ per year.
The Digital, Data and Technology (DDaT) Service Manager provides leadership for the outsourced service desk, IT supply and Site Service Engineering functions of the DDaT team and is the point of escalation for all Barnardo's colleagues accessing services, incident management and request fulfilment.
The DDaT Service Manager is responsible for the delivery of exceptional Site Service Engineering at over 1000 sites and responsible for the delivery of IT Supply services to over 7000 colleagues across the UK. The Service Manager also owns and operates the outsourced Service Desk via the current partner relationship, working in collaboration with internal technical teams. The Service Manager will report to the Director of Digital, Data and Technology (DDaT) and is a member of the DDaT Leadership Team.
Continuous improvement of services, ownership of the service catalogue entries, effective self-help documentation and assets, are core activities of the role, alongside ensuring the delivery of excellent business as usual services, and ownership of key transformation initiatives. Fiscal management of delegated budgets, accurate forecasting are key success factors of the role.
The post holder will be responsible for engagement with all stakeholders, aligning working practices with the DDaT Operating Model, identifying improvement opportunities and all other similar practices to grow the function.
Benefits
- Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum after 3 years Barnardo's service, 29 days per annum after 5 years Barnardo's service and 30 days per annum after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata.
- The ability to buy up to another 5 days annual leave via our HolidayPlus scheme.
- A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options.
- Service related sick pay from day 1.
- Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution.
- Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension.
- Cycle2work scheme.
- Interest free season ticket loans.
- Discounts and cashback from high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal.
- 20% discount at Barnardo's stores.
- Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
- Free access to round the clock employee assistance program for advice and support.
- Access to Barnardo's Learning and Development offer.
We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.
DDaT Service Manager employer: Barnardo's
Contact Detail:
Barnardo's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DDaT Service Manager
✨Tip Number 1
Familiarise yourself with Barnardo's values and mission. Understanding their commitment to inclusion and community support will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network with current or former employees of Barnardo's, especially those in DDaT roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Stay updated on the latest trends in digital, data, and technology management. Being knowledgeable about current technologies and best practices will demonstrate your expertise and readiness to lead the service desk effectively.
✨Tip Number 4
Prepare specific examples of how you've successfully managed service delivery and stakeholder engagement in previous roles. Highlighting your experience in fiscal management and continuous improvement will set you apart as a strong candidate.
We think you need these skills to ace DDaT Service Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of the DDaT Service Manager position. Highlight key skills and experiences that align with the role in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in service management, IT supply, and stakeholder engagement. Use specific examples that demonstrate your leadership abilities and success in similar roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the organisation. Address how your values align with Barnardo's mission and how you can contribute to their goals in the DDaT team.
Highlight Continuous Improvement Experience: Emphasise any past experiences where you've successfully implemented continuous improvement initiatives. This is crucial for the DDaT Service Manager role, so provide concrete examples of how you've enhanced services or processes.
How to prepare for a job interview at Barnardo's
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a DDaT Service Manager. Familiarise yourself with the key functions such as incident management, service delivery, and stakeholder engagement. This will help you articulate how your experience aligns with the role.
✨Showcase Leadership Skills
As a Service Manager, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully led teams or projects, particularly in IT or service management contexts.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle service escalations. Think of specific situations where you resolved conflicts or improved service delivery, and be ready to discuss these in detail.
✨Emphasise Continuous Improvement
Highlight your commitment to continuous improvement in service delivery. Be prepared to discuss any initiatives you've implemented in previous roles that enhanced efficiency or customer satisfaction, as this aligns with the core activities of the position.
