At a Glance
- Tasks: Manage customer accounts and ensure a smooth journey from start to finish.
- Company: Join a dynamic team in a supportive office environment in Oldham.
- Benefits: Enjoy 20 days holiday, loyalty holidays, and career development opportunities.
- Other info: Fast-paced role with excellent time management and organisational skills needed.
- Why this job: Be the key contact for customers and make their experience exceptional.
- Qualifications: Experience in customer account management and strong communication skills required.
The predicted salary is between 27000 - 33000 £ per year.
Job description
We’re looking for an experienced Customer Account Manager to join our busy office team.
This is a full-time, office-based role at our Oldham office.
You’ll play a key part in taking customers through their full journey, ensuring a smooth and professional experience from first contact through to job completion.
Experience in a similar role is essential.
Responsibilities
- Respond to initial client enquiries via phone and email
- Input engineers’ timesheets and compile daily reports
- Liaise with operational staff and customers to maintain a high level of service
- Coordinate engineers’ work schedules
- Ensure KPIs are monitored, met, and updated
- Issue purchase orders and monitor job progress
- Update Excel spreadsheets and client job management systems
- Compile job completion notes and prepare invoices
Skills & Requirements
- Ability to work effectively in a fast-paced environment
- Excellent time management
- Strong communication skills with customers and colleagues at all business levels
- Competent with Outlook, Microsoft Office, Excel, and general computer systems
- Highly organised with strong attention to detail
Benefits
- 20 days paid holiday plus bank holidays
- Additional loyalty holidays with length of service
- Supportive working environment
- Training and career development opportunities
- Schedule
- Monday to Friday 8am – 5pm
- Salary
- £31,000
- Work Location: In person
- #J-18808-Ljbffr
Customer Account Manager (Full Time) employer: Barlows
Barlows offers a dynamic work environment where employees can thrive in their roles, particularly as Customer Account Managers. The company emphasizes strong communication and organizational skills, providing opportunities for professional growth within a supportive team. Employees benefit from a structured approach to client management, ensuring a fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager (Full Time)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Barlows. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Barlows before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Manager (Full Time)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Barlows:Your cover letter is your chance to shine! Tell us why you want to work at Barlows specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Barlows!
How to prepare for a job interview at Barlows
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
