Job description
We’re looking for an experienced Customer Account Manager to join our busy office team. This is a full-time, office-based role at our Oldham office. You’ll play a key part in taking customers through their full journey, ensuring a smooth and professional experience from first contact through to job completion.Experience in a similar role is essential.
Responsibilities
- Respond to initial client enquiries via phone and email
- Input engineers’ timesheets and compile daily reports
- Liaise with operational staff and customers to maintain a high level of service
- Coordinate engineers’ work schedules
- Ensure KPIs are monitored, met, and updated
- Issue purchase orders and monitor job progress
- Update Excel spreadsheets and client job management systems
- Compile job completion notes and prepare invoices
Skills & Requirements
- Ability to work effectively in a fast-paced environment
- Excellent time management
- Strong communication skills with customers and colleagues at all business levels
- Competent with Outlook, Microsoft Office, Excel, and general computer systems
- Highly organised with strong attention to detail
Benefits
- 20 days paid holiday plus bank holidays
- Additional loyalty holidays with length of service
- Supportive working environment
- Training and career development opportunities
Schedule
- Monday to Friday 8am – 5pm
Salary
- £31,000
Reference: Ltd9c/RM
Work Location: In person
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Customer Account Manager (Full Time) employer: Barlows (UK) Ltd
Barlows is an excellent employer that values its employees by fostering a supportive work culture and providing ample opportunities for professional growth within the renewable energy sector. Located in the picturesque village of Malpas, Cheshire, our team enjoys a collaborative environment where innovation and quality are at the forefront, alongside competitive benefits that reflect our commitment to employee well-being and development.
