We are seeking an experienced Customer Service Team Leader to join our operations team. Working with the General Manager, you will improve customer experience, team performance and accountability. The Role; The role is split between leading the team, handling customer quotes/orders/queries and overseeing deliveries to customers. Lead, coach and support the team while managing key customer relationships. Improve customer experience, order conversion and operational efficiency. Key responsibilities include: * Lead and develop a small, office-based customer service team. * Support key accounts and resolve complex queries and claims. * Coordinate with marketing, supply and transport teams. * Maintain controls across quotations, orders, payments and installations. * Drive a collaborative, accountable and customer-focused culture. What We Are Looking For We need an experienced, hands-on team leader who develops people and improves operations. You will bring: * Proven B2B customer service and team leadership experience. * Strong coaching, communication, influencing and conflict-management skills. * Ability to prioritise work, solve problems and manage projects in a fast-paced environment. * A collaborative, resilient and solutions-focused approach. * Proficiency in Microsoft applications and general IT systems
Customer Service Team Leader in Macclesfield employer: Barlow Wood Ltd
Join a dynamic and expanding Accountancy Practice that values work-life balance, offering remote working options and flexible hours tailored to your lifestyle. With a strong emphasis on professional development, you'll have ample opportunities for growth while working alongside a supportive team dedicated to excellence in client service. Experience the unique advantage of being part of a forward-thinking firm that prioritises both employee satisfaction and client success.
