Student Liaison Officer

Are you an inspiring Student Liaison Officer, with a passion for supporting learners to gain the core skills they need to thrive in work and life? Join a forward-thinking college where education changes lives. We are seeking a Student Liaison Officer to join our Student Welfare & Support team on a full-time 36 hours per week, term-time only basis.

Barking & Dagenham College of Further & Higher Education is a dynamic, community-focused college with a strong reputation for technical and vocational excellence. Established in 1961 and operating across Barking and Rush Green campuses, we support thousands of learners and apprentices each year to develop the skills, confidence and qualifications they need to thrive. With significant investment in our facilities — including our East London Institute of Technology — we provide outstanding learning and working environments for both staff and students.

Our Student Welfare & Support provision plays a vital role in empowering students within our community to build confidence and make progress into employment, access higher-level study and support their families and communities.

What You’ll Be Doing

Reporting to the Student Liaison Manager, the Student Liaison Officer will provide a positive role model to students and promote good behaviour by engaging with students and staff and responding in a professional manner to de-escalate confrontational situations which may occur in the College from time to time. Acting as a College ambassador at all times, the Student Liaison Officer will ensure a safe, secure and welcoming learning environment for staff, students and visitors, liaising with individuals and teams within the College, agencies and community groups.

• Work on a daytime and evening shift - as directed by your Student Liaison Manager
• Be an integral part of the cross-college student services and support Team monitoring student behaviour, intervening and managing behaviour when appropriate
• Monitor the common areas of the College property to support and maintain expected behaviour.
• Identify and challenge student behaviour deemed outside college expectations in a non-confrontational manner.
• Undertake regular routine student liaison checks of all internal and external areas identifying students who may not be in their timetabled lessons
• Supervise students at break times, ensuring students are respectful of their surroundings, staff and of each other.
• Assist all staff in encouraging the continually positive behaviour, punctuality and attendance of all students

What We’re Looking For

You should have:

• English and Maths qualifications at level 2 or above
• Have, or be willing to take, the Designated Safeguarding Lead qualification
• Behaviour management, de-escalation and/or relevant qualification that supports student safety aims, is desirable.
• Understanding of Child and Vulnerable Adult protection (Safeguarding Agenda) and the willingness to increase knowledge

In addition, you will demonstrate:

• Excellent communication and interpersonal skills with the ability to build positive relationships with students, staff and external agencies
• Experience of providing support, advice or guidance ideally within an education, student services or customer facing environment
• Strong organisational and administrative skills with the ability to manage multiple priorities, maintain accurate records and meet deadlines
• Ability to identify and respond appropriately to student concerns, including knowing when issues should be escalated or referred to other support services
• Ability to work effectively both independently and as part of a wider team, demonstrating a flexible and proactive approach
• Commitment to delivering an inclusive, student focused service, with an understanding of confidentiality, equality, diversity and professional boundaries

What’s In It for You?

We offer a wide range of benefits, including:

• A competitive salary of £30,060 – £32,926 per annum, inclusive of London Weighting, dependent on qualifications and experience
• Generous holiday and pension packages
• Ongoing CPD and strong links with industry
• Free parking and access to travel-to-work and technology assistance schemes
• The opportunity to be part of a passionate, supportive team focused on learner success

Barking & Dagenham College is committed to best practice relating to safer recruitment and safeguarding. Please note that all employment checks are made in-line with the Keeping Children Safe in Education guidelines and Barking & Dagenham College use AI automation as part of our candidate processing. Job offers will be subject to onboarding checks including social media checks.

Barking & Dagenham College is proudly an inclusive employer, striving towards an open culture where everyone can bring their whole selves to work, safely and without fear of judgment or persecution. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation or age. Should you require any reasonable adjustments as part of the recruitment process, please don’t hesitate to let us know. You will not be disadvantaged for stating your needs and we want to support you to do your best in this process.