At a Glance
- Tasks: Support residents facing financial challenges and help them access welfare benefits.
- Company: Barking and Dagenham Reside Regeneration Ltd, a community-focused organisation.
- Benefits: Competitive salary, flexible working, and the chance to make a real difference.
- Other info: Join a dynamic team dedicated to supporting residents in need.
- Why this job: Empower individuals and families to achieve tenancy sustainability and improve their lives.
- Qualifications: Strong communication skills and experience working with diverse communities.
The predicted salary is between 40000 - 45000 £ per year.
Company: Barking and Dagenham Reside Regeneration Ltd
Location: Barking, London (3 days a week)/Home working (2 days a week)
Responsible to: Rental Income Team Manager
Salary: £40,000 – £45,000 per year
Closing date: Sunday 12 July 2026 at 23:59
About the Role
Support residents through meeting in person to understand their current circumstances. Complete a full income and expenditure assessment (that includes for prospective new tenants) using the ‘Better off income and expenditure calculator’ that also highlights if there are any welfare benefits that residents could be claiming. Jointly agree a plan of action with examples such as providing support with Universal Credit housing costs and completing an appeal regarding benefit entitlement.
About You
You will love working with people, have brilliant communication skills (email, letter, WhatsApp/text messages, face‑to‑face, and telephone calls), experience of working with diverse communities, and experience of successfully working with colleagues in other teams and with external partners.
Job Purpose
Provide a brilliant service to residents who have Assured Periodic Tenancies (formerly known as Assured Shorthold Tenancies) in the areas of welfare benefits (with experience and expertise with Universal Credit), through meeting residents in their home, at an office location, and with telephone conversations. You will work closely with individuals and families who may be facing financial hardship, challenges with mental health, risk of homelessness, or other barriers that threaten tenancy sustainability. You will provide practical advice, early intervention, and coordinated support to achieve successful outcomes. Regularly review support plans with residents in collaboration with other agencies to ensure appropriate support remains. Meet key personal and team targets reflective of a commercially driven team, with the aim to maximise collection of the annual debit of approximately £44m based on the 2025/26 financial year for all homes, including delivering fantastic teamwork, meeting caseload targets, and targets for additional income gained for residents.
Application Process
To apply, please email your CV and a supporting statement (no more than 2,000 words) to hr@bdreside.co.uk. The supporting statement is essential and should demonstrate practical examples of how your skills, knowledge, and experience align with the post’s requirements outlined in the job description and person specification.
Selection Process
CVs and supporting statements will be shortlisted based on the skills, knowledge, and experience criteria specified in the person specification. Shortlisting: Week commencing 13 July 2026. Interviews and a written scenario‑based test: Monday 20 and Tuesday 21 July 2026 (interviews are in person).
Tenancy Sustainment Officer employer: Barking and Dagenham Reside Regeneration Ltd
Barking and Dagenham Reside Regeneration Ltd is an exceptional employer that prioritises the well-being of its employees while fostering a supportive work culture. With a flexible working arrangement that includes three days in the vibrant Barking area and two days of home working, employees benefit from a balanced work-life dynamic. The company is committed to professional development, offering opportunities for growth and collaboration within a diverse community, making it an ideal place for those passionate about making a meaningful impact in residents' lives.
Contact Details:
Barking and Dagenham Reside Regeneration Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment Officer
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Barking and Dagenham Reside Regeneration Ltd.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Barking and Dagenham Reside Regeneration Ltd!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Barking and Dagenham Reside Regeneration Ltd, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Barking and Dagenham Reside Regeneration Ltd or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Tenancy Sustainment Officer
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Barking and Dagenham Reside Regeneration Ltd:Before hitting send, make sure to tailor your application specifically to Barking and Dagenham Reside Regeneration Ltd! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Barking and Dagenham Reside Regeneration Ltd
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
