At a Glance
- Tasks: Manage bookings, liaise with clients, and ensure smooth operations at our canine physio clinic.
- Company: Join a supportive team dedicated to canine rehabilitation and client care.
- Benefits: Enjoy casual dress, free on-site parking, and a rewarding role with real responsibility.
- Other info: Perfect for organised individuals who thrive in dynamic settings.
- Why this job: Make a meaningful impact while working in a fun, animal-friendly environment.
- Qualifications: Experience in management and excellent communication skills are essential.
The predicted salary is between 11.7 - 14.3 £ per hour.
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
10-20hrs per week minimum, part time, hrs to be agreed.
This role is ideal for someone who is highly organised, proactive, and thrives on keeping multiple moving parts running smoothly while still delivering excellent care to clients and their dogs.
The Role
- Managing bookings across multiple centres
- Liaising professionally with clients, vets, insurance companies, and staff
- Coordinating annual leave and sickness cover
- Supporting payroll administration
- Working alongside our Health Safety Advisor
- Helping ensure smooth day-to-day operations across the business
- Maintaining high standards of communication, organisation, and professionalism
- Manage the day-to-day non-clinical operations of the centre, ensuring all activities run efficiently and effectively
- Deliver outstanding client services by addressing enquiries, resolving issues promptly, and maintaining high standards of customer care
- Monitor health and safety compliance within the centre to ensure a secure environment for staff and clients
- Maintain accurate records of centre activities, including financial transactions
- Collaborate with external service providers as needed to support centre operations
- Implement organisational policies and procedures to uphold quality standards
We Are Looking For Someone Who:
- Is highly diligent, organised, and detail-focused
- Can confidently juggle multiple priorities and deadlines
- Has excellent communication and interpersonal skills
- Works calmly and efficiently under pressure
- Is proactive, reliable, and solution-focused
- Has strong administrative and IT skills
- Understands the importance of professionalism and confidentiality
- Is confident working around animals and a noisy environment
What We Offer
- A varied and rewarding role with genuine responsibility
- Supportive team environment
- Opportunity to work alongside our canine physiotherapists
- Opportunity to be an integral part of a growing business
- A role where your organisational skills will genuinely make a difference
Requirements
- Proven experience in management, preferably within veterinary or customer service environments
- Excellent communication skills, both verbal and written
- A genuine commitment to delivering exceptional client experiences
- Organisational skills with the ability to multitask and prioritise responsibilities efficiently
This position offers an engaging environment where your management expertise can make a meaningful impact.
We value professionalism, enthusiasm, and a customer-focused attitude in our team members. If you are passionate about both canine rehabilitation and operational excellence, we would love to hear from you.
Benefits:
- Casual dress
- Free parking
- On-site parking
Application question(s):
- Do you have at least 3yrs experience in UK customer service roles?
- Are you able to travel to work in KT4 7QH?
- Are you happy to work closely around animals?
Language: Fluent English (required)
Work authorisation: United Kingdom (preferred)
Work Location: In person
Office/Ops manager employer: Barkers K9 Hydro-Physio
Join our dynamic team as a Canine Hydrotherapist at our Battersea and Chessington centres, where we prioritise employee well-being and professional growth. Enjoy a supportive work culture with flexible hours, generous holiday allowances, and opportunities for additional training and income. With access to state-of-the-art facilities and a commitment to continuous professional development, we are dedicated to providing a rewarding and fulfilling career in canine hydrotherapy.
StudySmarter Expert Advice🤫
We think this is how you could land Office/Ops manager
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Barkers K9 Hydro-Physio and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Barkers K9 Hydro-Physio and let us see your personality shine through!
We think you need these skills to ace Office/Ops manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Barkers K9 Hydro-Physio.
Get Familiar with Our Brand:Before applying, take some time to learn about Barkers K9 Hydro-Physio and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Barkers K9 Hydro-Physio
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Barkers K9 Hydro-Physio.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Barkers K9 Hydro-Physio will surely appreciate.
