At a Glance
- Tasks: Manage operations at a canine physio clinic, ensuring smooth day-to-day activities.
- Company: Join a supportive team dedicated to canine rehabilitation and client care.
- Benefits: Enjoy casual dress, free on-site parking, and a rewarding work environment.
- Other info: Ideal for organised individuals who thrive in a dynamic, animal-friendly environment.
- Why this job: Make a real difference in the lives of dogs and their owners while honing your management skills.
- Qualifications: Experience in management and excellent communication skills are essential.
The predicted salary is between 11.7 - 14.3 £ per hour.
This role is ideal for someone who is highly organised, proactive, and thrives on keeping multiple moving parts running smoothly while still delivering excellent care to clients and their dogs.
The Role
- Managing bookings across multiple centres
- Liaising professionally with clients, vets, insurance companies, and staff
- Coordinating annual leave and sickness cover
- Supporting payroll administration
- Working alongside our Health & Safety Advisor
- Helping ensure smooth day-to-day operations across the business
- Maintaining high standards of communication, organisation, and professionalism
- Manage the day-to-day non-clinical operations of the centre, ensuring all activities run efficiently and effectively
- Deliver outstanding client services by addressing enquiries, resolving issues promptly, and maintaining high standards of customer care
- Monitor health and safety compliance within the centre to ensure a secure environment for staff and clients
- Maintain accurate records of centre activities, including financial transactions
- Collaborate with external service providers as needed to support centre operations
- Implement organisational policies and procedures to uphold quality standards
We Are Looking For Someone Who:
- Is highly diligent, organised, and detail-focused
- Can confidently juggle multiple priorities and deadlines
- Has excellent communication and interpersonal skills
- Works calmly and efficiently under pressure
- Is proactive, reliable, and solution-focused
- Has strong administrative and IT skills
- Understands the importance of professionalism and confidentiality
- Is confident working around animals and a noisy environment
What We Offer
- A varied and rewarding role with genuine responsibility
- Supportive team environment
- Opportunity to work alongside our canine physiotherapists
- Opportunity to be an integral part of a growing business
- A role where your organisational skills will genuinely make a difference
Requirements
- Proven experience in management, preferably within veterinary or customer service environments
- Excellent communication skills, both verbal and written
- A genuine commitment to delivering exceptional client experiences
- Organisational skills with the ability to multitask and prioritise responsibilities efficiently
This position offers an engaging environment where your management expertise can make a meaningful impact. We value professionalism, enthusiasm, and a customer-focused attitude in our team members. If you are passionate about both canine rehabilitation and operational excellence, we would love to hear from you.
Benefits:
- Casual dress
- Free parking
- On-site parking
Application question(s):
- Do you have at least 3 years experience in UK customer service roles?
- Are you able to travel to work in KT4 7QH?
- Are you happy to work closely around animals?
Language: Fluent English (required)
Work authorisation: United Kingdom (preferred)
Work Location: In person
Locations
Office/Ops manager in Chessington, Surrey employer: Barkers K9 Hydro-Physio
Join our dynamic team as a Canine Hydrotherapist at our Battersea and Chessington centres, where we prioritise employee well-being and professional growth. Enjoy a supportive work culture with flexible hours, generous holiday allowances, and opportunities for additional training and income. With access to state-of-the-art facilities and a commitment to continuous professional development, we are dedicated to providing a rewarding and fulfilling career in canine hydrotherapy.
