At a Glance
- Tasks: Lead product development and ensure successful launches in a fast-paced environment.
- Company: Join a well-established FMCG manufacturing business in Leicester.
- Benefits: Competitive salary, career growth, and a collaborative team culture.
- Other info: Opportunity to work cross-functionally and challenge existing processes.
- Why this job: Make a real impact on product innovation and quality in a dynamic industry.
- Qualifications: Experience in FMCG, strong communication skills, and attention to detail.
The predicted salary is between 31500 - 38500 £ per year.
We are recruiting for an experienced Technical Support Manager to join a well-established FMCG manufacturing business in Leicester.
This is a varied and commercially focused technical role, responsible for supporting the development, launch and ongoing production of both new and existing product ranges. You will manage the full New Product Development and Existing Product Development process, ensuring products are launched on time, meet customer expectations and comply with all relevant technical, quality and regulatory requirements. The role will involve working closely with the Technical Director, Sales, Quality, Operations and wider group functions.
Key Responsibilities- Lead and manage the full New Product Development and Existing Product Development process.
- Ensure projects and product launches are delivered within agreed customer timescales.
- Create, review and maintain accurate customer product specifications.
- Manage chemical, packaging and raw material specifications.
- Review and approve product artwork against technical and regulatory requirements.
- Coordinate product trials, pre-launch testing and packaging validation.
- Conduct competitor product analysis and communicate relevant findings to internal teams.
- Support the preparation of technical documentation for cosmetic products.
- Ensure chemical documentation meets relevant ethical accreditation requirements.
- Work closely with site and group quality teams to maintain consistent quality standards.
- Support the preparation and completion of internal and external audits.
- Conduct and document metal detector validation for new products.
- Maintain complete and traceable raw material documentation.
- Respond to technical customer queries within agreed timescales.
- Identify opportunities to improve products, processes and technical procedures.
- Previous experience working within an FMCG environment.
- GCSE grade C/4 or above in English and Maths, or an equivalent qualification.
- Strong attention to detail and a commitment to producing accurate work.
- Excellent written and verbal communication skills.
- Ability to communicate confidently with customers and colleagues at all levels.
- Strong organisational and project-management skills.
- A proactive, solution-focused approach.
- Ability to manage multiple product-development projects and deadlines.
- Flexible, adaptable and comfortable working within a fast-paced manufacturing environment.
- Strong commitment to quality, customer satisfaction and continuous improvement.
- Experience working with chemicals or chemical-based products.
- Experience within a highly regulated manufacturing environment.
- Knowledge of cosmetic product regulations.
- Familiarity with BRC non-food standards.
- Understanding of ethical or industry accreditations.
- Previous involvement in technical or quality audits.
- A recognised audit qualification.
- Experience managing product specifications, packaging documentation or product artwork.
The successful candidate will be a professional and collaborative team player who can take ownership of technical projects from initial development through to launch. You will be comfortable working cross-functionally and will have the confidence to challenge existing processes, resolve technical issues and maintain high standards of accuracy and compliance. This position would suit an experienced Technical Manager, Technical Support Manager, NPD Manager, Specifications Manager or Senior Technologist looking to take greater ownership of product-development and technical-support activities.
Please apply with an up-to-date CV, outlining your relevant FMCG, technical, product-development, quality or regulatory experience. Barker Ross Group values diversity and promotes equality. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Technical Support Manager employer: Barker Ross
Barker Ross is an exceptional employer that offers a dynamic work culture focused on high performance and national impact. With a commitment to employee growth, you will have the opportunity to lead significant operations while enjoying flexible relocation options across the UK. Join us to be part of a team that values leadership and innovation in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Manager
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Barker Ross, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Technical Support Manager
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Barker Ross specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Barker Ross
✨Know Your Manufacturing Processes
Before you walk into the interview with Barker Ross, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Barker Ross value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
