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- Tasks: Manage onboarding for new clients and ensure seamless service delivery.
- Company: Join a market-leading business in Chepstow with a strong reputation for customer focus.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that impacts millions while thriving in a fast-paced, customer-centric culture.
- Qualifications: Experience in customer service and understanding of onboarding processes is essential.
- Other info: This role is critical for supporting sales and account management teams.
The predicted salary is between 36000 - 60000 £ per year.
A fantastic opportunity has arisen for a dynamic, highly customer centric and engaging professional to join a successful, well-established, and market-leading business in Chepstow. The business has an immediate opening to add to their team to support new business wins. This appointment is critical in supporting the customer services, sales, and account management teams in ensuring that there is a seamless onboarding process for new client accounts (as well as those that are due for renewal).
The role is varied, very fast paced and will require a very high calibre candidate that thrives in a dynamic environment, who can juggle multiple priorities but always has the customer at the heart of everything they do and every action they take.
It is essential therefore that you have experience in a customer service driven environment, have a good understanding of the onboarding process or start-up of new accounts (ie. understanding client specific requirements, contractual agreements, monitoring and managing key milestones on the run up to delivery and ensuring customers and key stakeholders in the business are kept fully updated on start-up progress) at every moment.
Whilst you may not know the products and services, each day the company works with businesses that are impacting the lives of millions of people in the UK. It is an ambitious, financially secure organisation, with a clear strategy.
Project Manager employer: Barker Ross
Contact Detail:
Barker Ross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager
✨Tip Number 1
Familiarise yourself with the onboarding process in a customer service environment. Understanding how to manage client expectations and key milestones will give you an edge during interviews.
✨Tip Number 2
Showcase your ability to juggle multiple priorities by preparing examples from your past experiences. Highlight situations where you successfully managed various tasks while keeping customer satisfaction at the forefront.
✨Tip Number 3
Research the company’s products and services, even if you’re not familiar with them. Being able to discuss how these offerings impact customers will demonstrate your commitment and enthusiasm for the role.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. Gaining insights into the company culture and expectations can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Project Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and project management. Use specific examples that demonstrate your ability to manage onboarding processes and handle multiple priorities effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer-centric roles. Mention how your previous experiences align with the responsibilities of the Project Manager position, particularly in supporting sales and account management teams.
Highlight Relevant Skills: In your application, emphasise skills such as communication, organisation, and problem-solving. These are crucial for managing client accounts and ensuring a seamless onboarding process.
Showcase Your Understanding of the Role: Demonstrate your understanding of the onboarding process in your application. Discuss how you would approach managing key milestones and keeping stakeholders informed, which is vital for this role.
How to prepare for a job interview at Barker Ross
✨Understand the Onboarding Process
Make sure you have a solid grasp of the onboarding process for new accounts. Be prepared to discuss your previous experiences in managing client-specific requirements and how you ensured a smooth transition for customers.
✨Showcase Your Customer-Centric Approach
Highlight your commitment to customer service during the interview. Share specific examples of how you've prioritised customer needs in past roles, especially in fast-paced environments.
✨Demonstrate Your Multitasking Skills
Since the role involves juggling multiple priorities, be ready to provide examples of how you've successfully managed various projects simultaneously while keeping stakeholders informed and engaged.
✨Research the Company and Its Impact
Familiarise yourself with the company's products and services, as well as their impact on clients and the community. This will show your genuine interest in the role and help you connect your skills to their mission.
