Onboarding Manager

A fantastic opportunity has arisen for a dynamic, highly customer centric and engaging professional to join a successful, well-established, and market-leading business in Chepstow as Project Manager. The business, as part of their continued success, has an immediate opening to add to their team to support new business wins. This appointment is critical in supporting the customer services, sales, and account management teams in ensuring that there is a seamless onboarding process for new client accounts (as well as those that are due for renewal). The role is varied, very fast paced and will require a very high calibre candidate that thrives in a dynamic environment, who can juggle multiple priorities but always has the customer at the heart of everything they do and every action they take. It is essential therefore that you have experience in a customer service driven environment, have a good understanding of the onboarding process or start-up of new accounts (ie. understanding client specific requirements, contractual agreements, monitoring and managing key milestones on the run up to delivery and ensuring customers and key stakeholders in the business are kept fully updated on start-up progress) at every moment. Whilst you may not know the products and services, each day the company works with businesses that are impacting the lives of millions of people in the UK. It is an ambitious, financially secure organisation, with a clear strategy to grow the UK service industry with an unrelenting desire to become an employer of choice. They truly see people as their biggest asset. To give you a feel for their ethics and commitment, the company achieved the PLATINUM level of Ecovadis positioning them among the Top 1% of the 125,000 companies assessed by Ecovadis, meaning a commitment to minimising environmental impact with their approach to use the circular economy model. Reporting directly into the General Manager, you will have significant liaison and meetings with numerous departments and internal stakeholders such as the sales team, account managers, stores, operations and logistics. To be successful you will need to have natural confidence, possess exceptional interpersonal and communication skills, be highly organised, methodical and process driven, have great attention to detail and have gained experience as a Project Manager. Excellent IT skills will be required. You will be expected to carry out occasional customer site visits. What will set you apart is your energy, desire to deliver results and seeing this as a chance to make a real positive impact in the business. For those that do, genuine career opportunities are available to into account management, commercial or operational related roles. If you are pro-active, resilient and self-motivated with a positive way of thinking, highly personable, diplomatic, professional and possess exceptional communication skills with a pragmatic, hands-on approach, get in touch ASAP! This is an exceptional opportunity to really make a positive mark within the team and there are genuine career prospects within this multi-national business. For immediate consideration, send your CV without delay! Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business