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- Tasks: Support customers through various channels and ensure their safety and wellbeing.
- Company: Public Sector Client in Sunderland with a focus on community support.
- Benefits: Earn £13.26 per hour, plus night and weekend pay increments.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in customer service or telecare is a plus.
- Other info: Flexible hours available, with opportunities for career growth.
The predicted salary is between 11 - 16 £ per hour.
Our Public Sector Client based in Sunderland requires 6 Customer Service Advocates to work within their busy Customer Service Enabling Team. The roles are working through until March 2026, with the chance to extend beyond this. The hourly rate for this role is 13.26 per hour, and due to the service being 24/7, weekend and night increments are also included.
The main purpose of the role will be to support the Customer Enabling Service in the delivery of a range of complex customer service functions and digital interface responsibilities. You will be responsible for handling Telecare alarms, providing reassurance, and co-ordinating appropriate support for our customers which is a 24/7 service. This is a vital role in ensuring the safety and wellbeing of those who rely on our services. Experience in telecare or similar support environment is desirable and familiarity with Jontek system would be beneficial.
Tasks will include:
- Provide information, advice and guidance to customers via a range of communication channels including face to face, telephone, email, letter, web chat and social media.
- Communicate, verbally and in writing, specific knowledge of council and partner services to resolve enquiries at the first point of contact.
- Undertake surveys, telephone calls and interviews to collect data/customer insights to inform improvement programmes.
- Act as the 'front door' for the Council and partners, including the City Hall meet and greet function to effectively resolve enquiries or triage customers to the appropriate service provider.
- Contribute to the delivery of the Customer Service and Digital Strategies through ongoing user research activities and provision of a mediated/assisted service e.g. public access IT.
Various hours available 24 hours a day. Attracts Night Rate and Shift Allowance, dependant on hours worked.
Barker Ross Group values diversity and promotes equality. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Customer Services Enabling Officer in North East employer: Barker Ross
Contact Detail:
Barker Ross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Enabling Officer in North East
✨Tip Number 1
Get to know the company and its values! Research our Public Sector Client in Sunderland and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling various customer interactions, it’s crucial to demonstrate your ability to communicate clearly and effectively. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss how you've handled challenging situations in the past. Think of examples where you provided excellent customer service or resolved issues quickly, as this is key for the Customer Service Enabling Officer role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and consider your application, plus you’ll be one step closer to landing that role in the Customer Service Enabling Team!
We think you need these skills to ace Customer Services Enabling Officer in North East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Enabling Officer role. Highlight any relevant experience, especially in telecare or customer service environments, and don’t forget to mention your familiarity with systems like Jontek if you have it!
Showcase Your Communication Skills: Since this role involves a lot of communication, be sure to showcase your verbal and written skills in your application. Use clear and concise language, and maybe even include examples of how you've effectively resolved customer enquiries in the past.
Highlight Your Flexibility: This position requires working various hours, including nights and weekends. Make sure to mention your availability and willingness to work flexible hours in your application. It shows that you're ready to jump in whenever needed!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets seen by the right people, and we can’t wait to hear from you!
How to prepare for a job interview at Barker Ross
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and knowledge, especially around telecare and the Jontek system. Familiarise yourself with common scenarios you might face in the role, so you can demonstrate your understanding during the interview.
✨Showcase Your Communication Skills
Since this role involves various communication channels, be ready to discuss how you've effectively communicated with customers in the past. Prepare examples of how you've resolved enquiries or provided support through different mediums like phone, email, or social media.
✨Demonstrate Empathy and Reassurance
This position is all about supporting vulnerable customers. Think of instances where you've shown empathy and provided reassurance in challenging situations. Highlighting these experiences will show that you understand the importance of the role.
✨Research the Organisation
Take some time to learn about the council and its services. Understanding their mission and values will help you align your answers with what they’re looking for. Plus, it shows that you're genuinely interested in the role and the organisation.
