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- Tasks: Support customers by handling Telecare alarms and resolving inquiries through various channels.
- Company: Public sector client dedicated to inclusivity and diversity.
- Benefits: Competitive hourly rate and flexible shift options.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Join a supportive team with a focus on personal growth and community impact.
The predicted salary is between 13 - 16 £ per hour.
A public sector client in the North East is seeking 6 Customer Service Advocates to join their Customer Service Enabling Team. This role supports the delivery of complex customer service functions, including handling Telecare alarms and providing vital reassurance to customers. You will engage with them through multiple communication channels and help resolve inquiries effectively.
The role offers a competitive hourly rate, various shifts available, and a commitment to inclusivity and diversity.
24/7 Telecare & Customer Support Advocate in North East employer: Barker Ross
Contact Detail:
Barker Ross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 Telecare & Customer Support Advocate in North East
✨Tip Number 1
Make sure you know the ins and outs of the role. Research Telecare services and customer support best practices so you can chat confidently about how you’d handle different scenarios during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers through various channels, try role-playing with a friend or family member to get comfortable with different types of inquiries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups to learn more about the company culture and what they value in their advocates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people and shows you’re serious about joining the team.
We think you need these skills to ace 24/7 Telecare & Customer Support Advocate in North East
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Customer Service Advocate role. Highlight your experience with customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves engaging with customers through various channels, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you would interact with customers.
Emphasise Your Problem-Solving Abilities: The role requires resolving inquiries effectively, so don’t forget to mention any past experiences where you successfully tackled challenges. We love seeing candidates who can think on their feet and provide reassurance to customers.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Barker Ross
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially those related to handling complex inquiries. Be ready to discuss how you’ve effectively resolved issues in the past and how you can bring that experience to the role.
✨Show Empathy and Reassurance
Since this role involves providing vital reassurance to customers, think of examples where you've demonstrated empathy. Prepare to share how you would handle a distressed customer and what steps you’d take to ensure they feel supported.
✨Familiarise Yourself with Telecare Systems
If you have any experience with telecare systems or similar technologies, make sure to highlight it. If not, do a bit of research on how these systems work and be prepared to discuss how you would learn quickly on the job.
✨Prepare for Multi-Channel Communication
This role requires engaging with customers through various channels. Think about your experiences with phone, email, and chat support. Be ready to explain how you adapt your communication style to suit different platforms and customer needs.
