At a Glance
- Tasks: Build strong customer relationships and drive growth in a dynamic field-based role.
- Company: Join a market-leading international business with a focus on people and technology.
- Benefits: Career progression, training investment, and a supportive high-performance culture.
- Other info: Enjoy autonomy in your role while working with an established customer base.
- Why this job: Make a real impact by managing customer accounts and driving commercial success.
- Qualifications: Experience in Account Management or B2B Sales with strong communication skills.
Customer Account Manager - Central London (Field Based)
Build Relationships. Retain Customers. Drive Growth.
Are you a commercially minded Account Manager who thrives on building strong customer relationships, protecting existing business and identifying new growth opportunities?
Do you enjoy being the trusted adviser your customers rely on-solving problems, delivering exceptional service and uncovering opportunities to increase revenue?
We're recruiting on behalf of a market-leading international business that continues to invest in its people, technology and future growth.
This is an exciting opportunity to join a high-performing commercial team where your success will be recognised, rewarded and supported with genuine career progression into senior commercial and leadership roles.
If you're ambitious, customer-focused and motivated by making a real commercial impact, we'd love to hear from you.
The Role
Based from Acton and covering customers across Central London, you'll take ownership of an established portfolio of business accounts, ensuring exceptional customer service while driving retention, customer satisfaction and sustainable revenue growth.
You'll become the trusted point of contact for your customers, developing long-term partnerships, understanding their business needs and identifying opportunities to expand the relationship through additional products and services.
Working closely with colleagues across sales, customer service, operations and logistics, you'll act as the voice of the customer internally while helping deliver outstanding service and supporting the continued growth of the business.
- What You'll Be Doing
- Manage and develop an established portfolio of B2B customer accounts.
- Build strong, long-term relationships with key decision-makers and stakeholders.
- Maximise customer retention by proactively managing contract renewals and reducing customer attrition.
- Identify opportunities to increase revenue through upselling, cross-selling and expanding service offerings.
- Develop strategic account plans to identify future opportunities, risks and growth potential.
- Understand each customer's business, future requirements and commercial objectives through proactive account management.
- Act as the lead point of contact for all customer-related matters, ensuring an outstanding customer experience.
- Analyse customer performance, service levels and commercial data to identify trends and improvement opportunities.
- Review customer complaints, lost business and retention data, implementing actions to improve performance.
- Forecast account performance and communicate progress against key commercial and customer service KPIs.
- Negotiate pricing, contract renewals and commercial agreements that deliver value for both the customer and the business.
- Resolve customer issues quickly and professionally, working collaboratively with internal teams to deliver effective solutions.
- Monitor account profitability, reviewing commercial viability and recommending service improvements where appropriate.
- Support customers with outstanding debt discussions, agreeing positive outcomes for both parties.
- Champion continuous improvement by identifying smarter ways to enhance customer service and commercial performance.
- Manage multiple priorities in a fast-paced, field-based environment.
What We're Looking For
- Experience in Account Management, Customer Success, Business Development or B2B Sales.
- A proven track record of managing and growing customer accounts while delivering exceptional service.
- A natural relationship builder with excellent communication and stakeholder management skills.
- Commercially astute with the ability to identify and convert growth opportunities.
- Strong analytical skills with the ability to interpret data and make commercially sound decisions.
- Confident negotiating with customers and influencing decision-makers at all levels.
- Highly organised, self-motivated and able to manage multiple priorities effectively.
- Customer-focused with excellent problem-solving skills and attention to detail.
- Comfortable working cross-functionally with sales, operations and customer service teams.
- IT literate with good knowledge of Microsoft Office.
- Full UK driving licence.
What's in It for You?
- Join a successful, growing international business with an excellent reputation.
- Genuine opportunities for career progression into senior commercial and leadership positions.
- A collaborative, supportive and high-performance culture where success is recognised.
- The autonomy to manage your own customer portfolio and make a genuine commercial impact.
- Ongoing investment in your training, development and long-term career.
- The opportunity to work with an established customer base while driving meaningful business growth.
Ready to Take the Next Step?
If you're looking for more than just another account management role-and want the opportunity to build lasting customer relationships, drive commercial growth and accelerate your career-we'd love to hear from you.
Barker Ross Group values diversity and promotes equality.
No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business
Account Manager in London employer: Barker Ross
Barker Ross is an exceptional employer that offers a dynamic work culture focused on high performance and national impact. With a commitment to employee growth, you will have the opportunity to lead significant operations while enjoying flexible relocation options across the UK. Join us to be part of a team that values leadership and innovation in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Barker Ross. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Barker Ross before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Barker Ross:Your cover letter is your chance to shine! Tell us why you want to work at Barker Ross specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Barker Ross!
How to prepare for a job interview at Barker Ross
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
