At a Glance
- Tasks: Support children by gathering vital information and providing excellent customer service.
- Company: Public sector organisation dedicated to safeguarding children in Lincoln.
- Benefits: Earn £12.76 per hour with flexible working hours and potential for extension.
- Other info: Join a diverse team and enjoy a supportive work environment.
- Why this job: Make a real difference in children's lives while developing your communication skills.
- Qualifications: Passion for customer service, strong communication, and good IT skills required.
Our Public Sector client based in Lincoln requires several Customer Services Advisors to join their busy Children's Services Team, providing a wide range of Business Support Services within their customer services centre. Due to the nature of the service, flexibility is required. Working hours are between 8:00am and 6:00pm, Monday to Friday. The hourly rates for this role are £12.76 per hour, and the role is due to run for a minimum of 12 weeks, with a potential opportunity to extend.
This is a highly important and sensitive role where you will be the first point of contact for people reporting concerns about a child. Calls may come from members of the public or professionals such as Police Officers, Nurses, Health Professionals and Teachers, with each contact playing a potentially vital role in safeguarding children.
As a Customer Service Advisor, your responsibility will be to gather detailed and accurate information from callers, using professional curiosity to explore concerns thoroughly and obtain all relevant facts. You will need to look beyond the information presented, asking appropriate questions and ensuring that nothing is taken at face value. The information you collect will be documented against a structured framework and recorded accurately on our systems before being passed to Children's Social Care. The decisions made regarding a child's safety and wellbeing are often based on the information you have gathered, making clear, concise and accurate communication essential.
To be successful in this role you will need to:
- A passion for delivering excellent customer service
- Outstanding verbal and written communication skills
- The ability to build rapport quickly and gather information effectively over the telephone
- Strong listening skills and attention to detail
- The ability to type effectively and accurately whilst talking on the phone
- Professional curiosity and confidence in asking probing questions when appropriate
- The ability to remain calm and focused in sensitive situations
- A resilient and compassionate approach
- Good organisational skills and the ability to present information in a logical and structured way
- Flexibility and adaptability within a busy service environment
- Good IT skills, including competence in Microsoft Office applications and Windows
Please send your CV in the first instance to (url removed).
Barker Ross Group values diversity and promotes equality. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Customer Services Advisor - Childrens Services in Lincoln employer: Barker Ross
Barker Ross is an exceptional employer that offers a dynamic work culture focused on high performance and national impact. With a commitment to employee growth, you will have the opportunity to lead significant operations while enjoying flexible relocation options across the UK. Join us to be part of a team that values leadership and innovation in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor - Childrens Services in Lincoln
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Barker Ross. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Barker Ross before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Advisor - Childrens Services in Lincoln
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Barker Ross:Your cover letter is your chance to shine! Tell us why you want to work at Barker Ross specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Barker Ross!
How to prepare for a job interview at Barker Ross
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
