At a Glance
- Tasks: Lead a dynamic customer service team and ensure top-notch support for classic car enthusiasts.
- Company: Renowned parts and accessories specialist for British vehicles, based in Lincoln.
- Benefits: Competitive salary of £35,000-£40,000, full-time hours, and a supportive work environment.
- Other info: Office-based role with opportunities for personal growth and development.
- Why this job: Join a passionate team and make a real difference in customer satisfaction.
- Qualifications: Proven management experience in customer service, strong communication skills, and a love for classic cars.
Our well established client based in Lincoln is a well known parts and accessories specialist, that supplies components for classic and modern British vehicles. They currently have an exciting opportunity for a Customer Service Manager to join their team on a permanent basis!
The role is full time, working 9am-5pm Monday to Friday. Please note, this is a fully office based role.
The annual salary offered is £35,000-£40,000 per annum, depending on experience.
The successful candidate will be responsible for the day to day performance and management of the Customer Service Team, providing effective customer service and escalation handling.
Duties of the role will include:
- Responsible for service levels, response times and customer satisfaction across phone, email, chat and social media channels
- Coaching, mentoring and leading the customer service team
- Being the point of contact for any escalations and owning end to end resolution of all customer issues and/or complaints
- Monitor Trustpilot, Google and social reviews
- Drive consistent team performance by setting clear expectations and goals
- Flexibility to visit customers as and when required
The successful candidate will have previous customer service experience within a management role, have strong, clear communication skills and will ideally have experience working within the automotive industry or have a genuine passion for classic cars.
Please apply online in the first instance, send your CV to (url removed) or call Barker Ross Lincoln on (phone number removed) today!
Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Customer Service Manager in Lincoln employer: Barker Ross
Barker Ross is an exceptional employer that offers a dynamic work culture focused on high performance and national impact. With a commitment to employee growth, you will have the opportunity to lead significant operations while enjoying flexible relocation options across the UK. Join us to be part of a team that values leadership and innovation in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in Lincoln
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Barker Ross. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Barker Ross before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Manager in Lincoln
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Barker Ross:Your cover letter is your chance to shine! Tell us why you want to work at Barker Ross specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Barker Ross!
How to prepare for a job interview at Barker Ross
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
