At a Glance
- Tasks: Manage client accounts, build relationships, and deliver exceptional service.
- Company: Join Barker Ross, a diverse and inclusive recruitment agency.
- Benefits: Competitive salary, pension scheme, gym membership, and ongoing training.
- Other info: Clear career progression opportunities and a supportive work environment.
- Why this job: Make a real impact by helping clients and candidates succeed.
- Qualifications: At least one year in recruitment or account management, strong communication skills.
Location: Leicester
Hours: Monday to Friday, 8:30am - 5:00pm (40 hours per week)
Salary: £28,000 - £30,000 per annum
Driving Licence: A full UK driving licence is essential.
Barker Ross is looking for an experienced and motivated Account Manager to join our successful Leicester Industrial team. We are seeking someone with at least one year's recruitment or account management experience who can hit the ground running and is passionate about delivering exceptional customer service.
This is a varied role where you will build and maintain strong client relationships, manage the day-to-day running of customer accounts, and ensure the highest standards of service are delivered to both clients and candidates.
Key Responsibilities- Manage and develop existing client accounts to achieve sales and growth targets.
- Build and maintain strong customer relationships at all levels.
- Ensure excellent customer retention through outstanding service delivery.
- Resolve customer and candidate issues professionally and efficiently.
- Manage the day-to-day operation of client contracts.
- Maintain accurate personnel and recruitment records.
- Advertise vacancies using social media and other recruitment platforms.
- Interview and register candidates seeking employment.
- Support candidates through assessments and on-site client inductions.
- Handle incoming telephone enquiries.
- Assist with worker compliance, including Right to Work and eligibility checks.
We’re looking for someone who is:
- Organised and able to prioritise a busy workload.
- Commercially aware with a customer-focused approach.
- A confident communicator with excellent relationship-building skills.
- Proactive, self-motivated and able to work on their own initiative.
- Professional and presentable.
- Influential and confident when dealing with clients and candidates.
- Computer literate with good knowledge of Microsoft Office.
- Competitive salary package.
- Pension scheme.
- Company sick pay.
- Employee Assistance Programme.
- Enhanced annual leave.
- Access to our Gold Club, including free gym membership and a range of additional benefits.
- Payday breakfast.
- Cycle to Work scheme.
- Ongoing training and personal development.
- Clear career progression opportunities within Barker Ross.
Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Barker Ross. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Barker Ross before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Barker Ross:Your cover letter is your chance to shine! Tell us why you want to work at Barker Ross specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Barker Ross!
How to prepare for a job interview at Barker Ross
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
