At a Glance
- Tasks: Help customers with queries and provide solutions in a fast-paced environment.
- Company: Join a friendly team in a relaxed office atmosphere.
- Benefits: Enjoy casual dress, employee discounts, and a company pension.
- Other info: Opportunity for growth in a supportive and diverse workplace.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: Customer service experience is a plus, but not essential; strong communication skills are key.
Customer Support Job Responsibilities:
- To ensure all queries are answered daily.
- Understanding and carrying out our company procedures while working towards achieving targets set by the Customer Service Manager.
- Proactively problem solve and provide solutions effectively.
- Administration of customer returns, refunds, exchanges or replacements.
- Monitoring live chat as necessary and responding to social media queries.
- Managing Retail and Trade accounts to provide excellent end to end processes.
- Strive for a first-time resolution to all enquiries via call, email and social media or other channels.
- To work as part of a close-knit team in a relaxed office environment but ensuring jobs done to an exceptional standard.
- Monitor reviews and seek to resolve any remaining issues in a professional manner.
- To be open to assisting other areas of the business if required.
- Updating systems and databases.
- Communicating with other departments within the company for a prompt resolution of customer queries.
- Telephone calls to appease customers.
Skills, Qualifications and Experience:
- Experience of Customer Service is not necessary but desired.
- Can deal under pressure and in a fast-paced environment well.
- Evidence of resilience and initiative.
- A flexible approach to cover shifts when required.
- A confident and professional telephone manner.
- Able to identify issues and effectively implement solutions.
- Excellent communication skills.
Work Remotely: No
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount
Ability to commute/relocate: Nottingham
Education: GCSE or equivalent (preferred)
Experience: customer service: 1 year (preferred)
Work Location: In person
Barker Ross Group values diversity and promotes equality. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Customer Support / Customer Advisor employer: Barker Ross
Join our dynamic team as a Customer Support Advisor in Nottingham, where we prioritise a relaxed yet productive work environment. We offer competitive benefits including a company pension, employee discounts, and free on-site parking, all while fostering a culture of collaboration and professional growth. With opportunities to develop your skills and contribute to meaningful customer interactions, you'll find a rewarding career path with us.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support / Customer Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to sound confident and professional. Try role-playing common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Be proactive during interviews! If you have ideas on how to improve customer service or streamline processes, share them. It shows initiative and that you're ready to contribute from day one.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you top of mind for the hiring team. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Customer Support / Customer Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Support role. Highlight any customer service experience, even if it's just a part-time gig or volunteer work. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our relaxed yet high-performing environment. Keep it friendly and professional – we love a good personality!
Show Off Your Problem-Solving Skills:In your application, share examples of how you've tackled challenges in the past. We’re all about proactive problem-solving here at StudySmarter, so let us know how you’ve turned tricky situations into success stories!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Barker Ross
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understanding their customer service philosophy will help you align your answers with what they’re looking for. Plus, it shows that you’re genuinely interested in the role!
✨Prepare for Common Scenarios
Think about common customer service scenarios and how you would handle them. For instance, be ready to discuss how you would deal with an unhappy customer or a tricky return process. Practising these responses can give you the confidence to tackle similar questions during the interview.
✨Showcase Your Communication Skills
Since excellent communication is key in this role, make sure to demonstrate your skills throughout the interview. Speak clearly, listen actively, and engage with your interviewer. This will not only highlight your abilities but also show that you can connect well with customers.
✨Emphasise Teamwork and Flexibility
This position requires working as part of a close-knit team, so be prepared to discuss your experiences in collaborative environments. Highlight any instances where you’ve been flexible or helped out in other areas, as this will show you’re a team player who’s willing to go the extra mile.
