At a Glance
- Tasks: Manage customer accounts and provide exceptional support to ensure client satisfaction.
- Company: Join a successful, market-leading business with a dynamic culture.
- Benefits: Genuine career advancement opportunities and a fast-paced work environment.
- Other info: Ideal for proactive, resilient individuals looking to develop their careers.
- Why this job: Kick-start your career and make a real impact in a growing team.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
A fantastic opportunity has arisen for a dynamic, highly customer centric and engaging Customer Account Executive to join a successful, well-established and market-leading business.
The company, as part of their continued success, has an immediate opening to add to their customer account management team as a result of continued growth and new business wins.
This is an exceptional platform to kick-start your career, or apply your initial 1-2 years' commercial experience to an international business that can offer genuine career advancement opportunities.
This appointment is critical in supporting the customer services, sales and account management teams in ensuring that each client account is managed professionally, and enquiries and complaints are dealt with competently and with a sense of urgency.
The role is varied, very fast paced and will require a very high calibre candidate that thrives in a dynamic environment, who can juggle multiple priorities but always has the customer at the heart of everything they do.
It is essential that you have experience in a customer service driven environment.
You will provide strong administrative support to the senior account managers, and also get the opportunity to manage a number of customer accounts for which you will take sole responsibility.
You will get to understand your customers inside out through developing relationships with them that are based on trust, integrity and delivering what you say you will.
Reporting directly into the Key Account Manager, you will have significant liaison with numerous departments and internal stakeholders such as the sales team, account managers, operations and logistics.
To be successful you will need to have natural confidence, possess exceptional interpersonal and communication skills, be highly organised, methodical and process driven with great attention to detail.
You will possess strong influencing and negotiating skills, be commercially aware and highly analytical with the ability to listen.
Strong Excel skills will be an advantage in addition to experience of Power BI.
What will set you apart is your energy, resilience and desire to deliver results.
You will see this as a chance to make a real positive impact in the business.
For those that do, genuine career opportunities are available to into more senior roles.
A preference will be given to candidates who are Degree educated.
A driving licence is required.
If you are pro-active, resilient and self-motivated with a positive way of thinking, highly personable, diplomatic, professional and possess exceptional communication skills with a pragmatic, hands-on approach, and are ambitious to develop your career, get in touch ASAP!
For immediate consideration, send your CV without delay!
Barker Ross Group values diversity and promotes equality.
No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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Customer Account Executive in Woking employer: Barker Ross Group
Join a reputable frozen foods distribution company in ME20, Kent, where we prioritise our drivers' well-being with competitive pay rates and consistent hours. Our supportive work culture fosters growth through comprehensive training and buddying for new drivers, ensuring you feel confident on the road while delivering essential products across London and the South.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Executive in Woking
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Barker Ross Group value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Barker Ross Group a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Barker Ross Group!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Barker Ross Group.
We think you need these skills to ace Customer Account Executive in Woking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Barker Ross Group!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Barker Ross Group
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
