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- Tasks: Be the go-to technical expert for bakery clients, ensuring top-notch service and product performance.
- Company: Join a leading bakery and viennoiserie business with a focus on innovation.
- Benefits: Enjoy a competitive salary, company car, 25 days leave, and a solid pension scheme.
- Why this job: Make a real impact by bridging technical and commercial aspects in a dynamic environment.
- Qualifications: Customer-focused with a knack for technical problem-solving and relationship building.
- Other info: Hybrid working model with opportunities for professional growth and development.
Location: Leicester / Southall, London (Hybrid)
Salary: Circa £45,000
Hours: 37.5 per week
Benefits: Company Car or Car Allowance, 25 days annual leave plus Bank Holidays, Company Pension Scheme (5% contribution), BUPA
About the Role
We are acting on behalf of a leading bakery and viennoiserie business and are seeking a customer-focused Technical Account Manager (TAM) on a 12 month fixed-term contract. This role bridges technical, commercial, quality, and new product development disciplines to ensure clients receive exceptional service, support, and product performance.
The TAM will act as the primary technical liaison for assigned accounts, providing guidance on customer requirements, quality standards, country legislation, formulations, production processes, troubleshooting, and delivery schedules while collaborating closely with internal teams. You will manage all technical aspects of specified accounts for products manufactured or sourced in the UK and sold into the UK & Ireland market. You will be the key technical contact for your customers and ensure the business is seen as a proactive supplier on all technical matters.
Key Responsibilities
- Customer Engagement & Support
- Serve as the lead technical contact for your customer portfolio on bakery and viennoiserie lines.
- Build trusted relationships with internal stakeholders including NPD, Operations, Compliance, and Quality teams.
- Conduct GAP analyses against customer requirements (COPs) and implement corrective action plans with site teams.
- Provide site training on COPs and share best practice across locations.
- Support customer visits, product trials, line validations, and audits.
- Follow up on customer-specific audits and actions.
- Offer in-depth technical knowledge on bakery and viennoiserie ingredients, formulations, lamination, proofing, baking parameters, and shelf-life management.
- Resolve product performance issues including texture, flavour, structure, and consistency.
- Translate customer requirements into internal briefs for product modifications or new development projects.
- Attend factory trials, sample development, and technical validations with customers and internal teams.
- Align projects with customer critical path timelines, specifications, and expectations.
- Manage technical aspects of new product development projects to ensure timely delivery and quality compliance.
- Provide in-store support to resolve technical issues as needed.
- Support and maintain technical documentation, product specifications, QAS, allergen declarations, and risk assessments.
- Manage customer complaints, root cause investigations, and corrective actions to agreed timelines.
- Monitor account budget complaint cost targets and assign costs to the relevant departments.
Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Technical Account Manager - 12 Month FTC employer: Barker Ross Group
Contact Detail:
Barker Ross Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager - 12 Month FTC
✨Tip Number 1
Network like a pro! Reach out to your connections in the bakery and food industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, values, and recent news. We want you to show them you’re not just another candidate; you’re genuinely interested in their business and ready to contribute!
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate how your technical expertise aligns with the role of a Technical Account Manager. We suggest rehearsing with a friend or in front of a mirror until you feel confident and natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that job!
We think you need these skills to ace Technical Account Manager - 12 Month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Account Manager. Highlight your experience in customer engagement, technical knowledge, and project management. We want to see how you can bridge the gap between technical and commercial aspects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with our needs. Don’t forget to mention any relevant experience in the bakery or food industry – we love that!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. Whether it's resolving product performance issues or managing customer complaints, we want to know how you’ve made a difference!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Barker Ross Group
✨Know Your Technical Stuff
As a Technical Account Manager, you'll need to showcase your expertise in bakery and viennoiserie products. Brush up on key technical knowledge like formulations, baking parameters, and quality standards. Be ready to discuss how you've tackled product performance issues in the past.
✨Build Rapport with Stakeholders
This role involves working closely with various internal teams. During the interview, highlight your experience in building relationships with stakeholders. Share examples of how you've collaborated with NPD, Operations, and Quality teams to achieve common goals.
✨Demonstrate Problem-Solving Skills
Expect questions about how you handle challenges. Prepare to discuss specific instances where you've resolved customer complaints or implemented corrective action plans. Show that you can think on your feet and provide solutions under pressure.
✨Prepare for Scenario-Based Questions
You might be asked to walk through a hypothetical situation related to customer engagement or product trials. Practice articulating your thought process and decision-making steps. This will demonstrate your ability to manage projects and align with customer expectations effectively.