At a Glance
- Tasks: Manage customer accounts and provide top-notch support to ensure client satisfaction.
- Company: Join a leading, dynamic company with a focus on customer service and growth.
- Benefits: Genuine career advancement opportunities and a supportive work environment.
- Other info: Diverse workplace that promotes equality and welcomes all applicants.
- Why this job: Kick-start your career in a role that values your skills and ambition.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 36400 £ per year.
A fantastic opportunity has arisen for a dynamic, highly customer centric and engaging Customer Account Executive to join a successful, well-established and market-leading business.
The company, as part of their continued success, has an immediate opening in Acton to add to their customer account management team as a result of continued growth and new business wins.
This is an exceptional platform to kick-start your career, or apply your initial 1-2 years' commercial experience to an international business that can offer genuine career advancement opportunities.
This appointment is critical in supporting the customer services, sales and account management teams in ensuring that each client account is managed professionally, and enquiries and complaints are dealt with competently and with a sense of urgency.
It is essential that you have experience in a customer service driven environment.
You will provide strong administrative support to the senior account managers, and also get the opportunity to manage a number of customer accounts for which you will take sole responsibility.
Reporting directly into the Key Account Manager, you will have significant liaison with numerous departments and internal stakeholders such as the sales team, account managers, operations and logistics.
Strong Excel skills will be an advantage in addition to experience of Power BI.
For those that do, genuine career opportunities are available to into more senior roles.
If you are pro-active, resilient and self-motivated with a positive way of thinking, highly personable, diplomatic, professional and possess exceptional communication skills with a pragmatic, hands-on approach, and are ambitious to develop your career, get in touch ASAP!For immediate consideration, send your CV without delay!Barker Ross Group values diversity and promotes equality.
We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Account Executive/Account Director in Southall employer: Barker Ross Group
Join a reputable frozen foods distribution company in ME20, Kent, where we prioritise our drivers' well-being with competitive pay rates and consistent hours. Our supportive work culture fosters growth through comprehensive training and buddying for new drivers, ensuring you feel confident on the road while delivering essential products across London and the South.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive/Account Director in Southall
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Barker Ross Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Barker Ross Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Executive/Account Director in Southall
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Barker Ross Group:Your cover letter is your chance to shine! Tell us why you want to work at Barker Ross Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Barker Ross Group!
How to prepare for a job interview at Barker Ross Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
