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- Tasks: Handle inbound calls for Lincolnshire County Council, providing exceptional customer service.
- Company: Join a public sector team dedicated to supporting the community in Lincoln.
- Benefits: Enjoy flexible part-time hours with potential for permanent placement and competitive pay.
- Why this job: Make a real impact by helping vulnerable individuals while developing your skills in a supportive environment.
- Qualifications: Customer service experience and IT literacy are essential; social care experience is a plus.
- Other info: This role requires resilience and empathy, dealing with sensitive issues.
Our public sector client based in Lincoln has an exciting opportunity for an experienced Customer Advisor to join their team as soon as possible! The role will be temporary, lasting until the end of June 2025 initially and does also have the potential to go permanent depending on performance and needs of the business. This is a part time opportunity, working 20 hours per week. Please note, this is an out of hours role and so you will work 5 days per week with a 5 hour shift each day, between the following times:
- Monday to Friday 17:30-23:30
- Saturday & Sunday 08:00-23:30
The pay rate for the role is £12.08 per hour. The main purpose of the role is to take inbound calls on behalf of Lincolnshire County Council Services including Adult Care, Children's Services, Highways, Registration & Celebratory Services, Library Services. Working within the Care & Wellbeing Team, you will be predominantly dealing with Fostering and Adoption records and will be required to fulfil the following duties:
- Undertake initial information gathering for assessment of the customer's needs
- Identify appropriate information, advice, next steps and a suitable resolution
- Ensuring all information received and decisions made are accurately recorded
- Provide an exceptional customer service experience to all customers
- Showing empathy and understanding to the customers concerns
- Ensure all customers are dealt with courteously, fairly and without prejudice
- Liaise with other professionals to identify next steps for the customer
- Prioritising urgent contacts
Contacts in this area can be highly emotive and challenging, a level of resilience is required to deal with difficult issues of high complexity. We are looking for someone with customer service experience and IT literacy, including the use of MS Office Word, Excel and Outlook. Previous social care experience would be advantageous. Please also note a standard DBS is required for this role.
Please apply online in the first instance, send your CV to or call Barker Ross Lincoln on 01522 551910 today!
Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Out of Hours Customer Advisor in Lincoln employer: Barker Ross Group
Contact Detail:
Barker Ross Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out of Hours Customer Advisor in Lincoln
✨Tip Number 1
Familiarise yourself with the services provided by Lincolnshire County Council. Understanding their Adult Care, Children's Services, and other departments will help you answer questions confidently during the interview.
✨Tip Number 2
Highlight your customer service experience in your conversations. Be ready to share specific examples of how you've handled challenging situations or provided exceptional service in the past.
✨Tip Number 3
Demonstrate your IT skills during the application process. Be prepared to discuss your proficiency with MS Office, especially Word, Excel, and Outlook, as these tools are essential for the role.
✨Tip Number 4
Showcase your resilience and empathy. Given the nature of the calls you'll be handling, it's important to convey your ability to remain calm and supportive in emotionally charged situations.
We think you need these skills to ace Out of Hours Customer Advisor in Lincoln
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, particularly in challenging situations. Emphasise any experience you have with social care or similar sectors, as this will be advantageous.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the requirements of the Out of Hours Customer Advisor role. Mention your ability to handle emotive and complex issues, and provide examples of how you've delivered exceptional customer service in the past.
Highlight IT Skills: Since the role requires IT literacy, ensure you mention your proficiency in MS Office applications like Word, Excel, and Outlook. Provide specific examples of how you've used these tools in previous roles.
Prepare for Potential Questions: Think about the types of questions you might be asked during an interview, especially regarding handling difficult customer interactions. Prepare answers that demonstrate your empathy, resilience, and problem-solving skills.
How to prepare for a job interview at Barker Ross Group
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Be prepared to share specific examples of how you've handled challenging situations and provided exceptional service, especially in emotionally charged scenarios.
✨Demonstrate Empathy and Understanding
Given the sensitive nature of the role, it's crucial to convey your ability to empathise with customers. Practice responses that show you can handle difficult conversations with care and compassion, as this will be key in dealing with the public sector's diverse needs.
✨Familiarise Yourself with Relevant Services
Research Lincolnshire County Council Services, particularly those related to Adult Care and Children's Services. Understanding the services you'll be representing will help you answer questions more effectively and demonstrate your commitment to the role.
✨Prepare for IT Literacy Questions
Since the role requires IT literacy, brush up on your skills with MS Office applications like Word, Excel, and Outlook. Be ready to discuss how you've used these tools in past roles, as well as any relevant software experience that could benefit the position.
