At a Glance
- Tasks: Help customers with queries and provide solutions in a fast-paced environment.
- Company: Join a friendly team in a relaxed office atmosphere.
- Benefits: Enjoy casual dress, employee discounts, and a company pension.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: Customer service experience is a plus, but not essential; strong communication skills are key.
The predicted salary is between 22000 - 26000 £ per year.
Customer Support Job Responsibilities:
- To ensure all queries are answered daily.
- Understanding and carrying out our company procedures while working towards achieving targets set by the Customer Service Manager.
- Proactively problem solve and provide solutions effectively.
- Administration of customer returns, refunds, exchanges or replacements.
- Monitoring live chat as necessary and responding to social media queries.
- Managing Retail and Trade accounts to provide excellent end to end processes.
- Strive for a first-time resolution to all enquiries via call, email and social media or other channels.
- To work as part of a close-knit team in a relaxed office environment but ensuring jobs done to an exceptional standard.
- Monitor reviews and seek to resolve any remaining issues in a professional manner.
- To be open to assisting other areas of the business if required.
- Updating systems and databases.
- Communicating with other departments within the company for a prompt resolution of customer queries.
- Telephone calls to appease customers.
Skills, Qualifications and Experience:
- Experience of Customer Service is not necessary but desired.
- Can deal under pressure and in a fast-paced environment well.
- Evidence of resilience and initiative.
- A Flexible approach to cover shifts when required.
- A confident and professional telephone manner.
- Able to identify issues and effectively implement solutions.
- Excellent communication skills.
Work Remotely: No
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount
Ability to commute/relocate: Nottingham
Education: GCSE or equivalent (preferred)
Experience: customer service: 1 year (preferred)
Work Location: In person
Barker Ross Group values diversity and promotes equality. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Customer Support / Customer Advisor in Nottingham employer: Barker Ross Group
Join a dynamic team in Nottingham where your contributions truly matter. We pride ourselves on fostering a relaxed yet professional work environment, offering benefits such as a company pension, employee discounts, and free on-site parking. With a strong emphasis on personal growth and collaboration, we provide ample opportunities for you to develop your skills while ensuring exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support / Customer Advisor in Nottingham
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or through live chat, being clear and confident is key. Try role-playing with a friend to get comfortable with common customer queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining our awesome team.
We think you need these skills to ace Customer Support / Customer Advisor in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Support role. Highlight any customer service experience, even if it's just a part-time gig or volunteer work. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our relaxed yet high-performing environment. Keep it friendly and professional – we love a good personality!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in the past. Whether it was resolving a tricky customer issue or managing multiple tasks under pressure, we want to know how you think on your feet!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Barker Ross Group
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the products or services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Prepare for Common Customer Scenarios
Think about common customer service scenarios and how you would handle them. Be ready to discuss how you would resolve issues like refunds or complaints. Practising these responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
Since this role requires excellent communication, be sure to demonstrate your skills throughout the interview. Speak clearly, listen actively, and engage with the interviewer. You might even want to prepare a few examples of how you've successfully communicated with customers in the past.
✨Emphasise Teamwork and Flexibility
This position involves working as part of a close-knit team, so highlight your ability to collaborate and adapt. Share examples of how you've worked well with others and your willingness to cover shifts or assist in other areas when needed.
