At a Glance
- Tasks: Handle inbound calls and provide exceptional customer service for Lincolnshire County Council.
- Company: Join a public sector team dedicated to making a difference in people's lives.
- Benefits: Earn £12.69 per hour with flexible part-time hours and potential for permanent role.
- Other info: Work in a dynamic setting with opportunities for personal growth and resilience building.
- Why this job: Make a real impact while developing your customer service skills in a supportive environment.
- Qualifications: NVQ Level 2 in Customer Service or relevant experience required.
The predicted salary is between 12.69 - 12.69 £ per hour.
Our public sector client based in the heart of Lincoln has an exciting opportunity for an Out of Hours Customer Service Advisor to join their team as soon as possible! The role will be temporary for a 3 month period initially; however, this does have the potential to turn permanent depending on performance. This is a part time opportunity, working 20 hours per week. Please note, this is an out of hours role and so you will work 4 days per week, with a 5 hour shift each day, between the following times:
- Monday to Friday 17:30-23:30
- Saturday & Sunday 08:00-23:30
The pay rate for the role is £12.69 per hour.
The main purpose of the role is to take inbound calls on behalf of Lincolnshire County Council Services including Adult Care, Children's Services, Highways, Registration & Celebratory Services, Library Services. We deliver a diverse range of services, many of which play an important part in people's lives - whether it is carrying out a social care assessment to enable a resident to stay safely at home, taking a contact to support a child in need or simply renewing a library book, it can be hard, but rewarding work. Contacts in this area can be highly emotive and challenging; a level of resilience is required to deal with difficult issues of high complexity.
Key responsibilities include:
- Undertake initial information gathering for assessment of the customer's needs
- Identify appropriate information, advice, next steps and a suitable resolution
- Ensuring all information received and decisions made are accurately recorded
- Provide an exceptional customer service experience to all customers
- Showing empathy and understanding to the customers' concerns
- Ensure all customers are dealt with courteously, fairly and without prejudice
- Liaise with other professionals to identify next steps for the customer
- Prioritising urgent contacts
To be considered for the role, you should have the following:
- NVQ Level 2 Customer Service qualification or above
- Experience of working within a social care function or demonstrates an understanding of an aptitude for this type of work
- Able to demonstrate face to face or telephone customer service experience
- Competent in Microsoft Office applications including Word, Excel and Outlook
Please apply online in the first instance, send your CV or call Barker Ross Lincoln today!
Barker Ross Group values diversity and promotes equality. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Customer Service Advisor - Out of Hours in London employer: Barker Ross Group
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Out of Hours in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Barker Ross Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Barker Ross Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor - Out of Hours in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Barker Ross Group.
How to prepare for a job interview at Barker Ross Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Barker Ross Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Barker Ross Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
