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For Companies At a Glance
- Tasks: Join our team to assist customers and resolve their queries daily.
- Company: We're a dynamic public sector client based in Sunderland, dedicated to excellent service.
- Benefits: Enjoy competitive pay, flexible hours, and potential for role extension.
- Why this job: Be part of a supportive team making a real difference in the community.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
- Other info: Roles available until November 2025, with opportunities for weekend and night shifts.
Job Description
Our Public Sector Client based in Sunderland requires 6 Customer Service Advocates to work within their busy Customer Service Enabling Team. The roles are working through until March 2026, with the chance to extend beyond this.
The hourly rate for this role is £13.26 per hour, and due to the service being 24/7 – weekend and night increments are also included.
The main purpose of the role will be to …
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Customer Services Enabling Officer employer: Barker Ross Group
Contact Detail:
Barker Ross Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Enabling Officer
✨Tip Number 1
Familiarise yourself with the specific needs of a Customer Service Enabling Team. Research common challenges they face and think about how your skills can help address these issues.
✨Tip Number 2
Showcase your flexibility and availability, especially since the role requires working weekends and nights. Be prepared to discuss your willingness to adapt your schedule during the interview.
✨Tip Number 3
Highlight any previous experience in customer service roles, particularly in fast-paced environments. Use specific examples to demonstrate how you handled difficult situations or improved customer satisfaction.
✨Tip Number 4
Prepare questions that show your interest in the team and the organisation. Asking about their goals or challenges can demonstrate your enthusiasm and commitment to contributing positively.
We think you need these skills to ace Customer Services Enabling Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Services Enabling Officer position. Tailor your application to highlight relevant experience and skills.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience. Use bullet points to make it easy to read, and include specific examples of how you've excelled in similar roles.
Write a Strong Cover Letter: Your cover letter should complement your CV by providing more context about your passion for customer service. Mention why you are interested in this role and how your skills align with the needs of the Public Sector Client.
Proofread Your Application: Before submitting, take the time to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Barker Ross Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Customer Services Enabling Officer. Be prepared to discuss how your skills and experiences align with the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that demonstrate your ability to handle customer inquiries effectively. Highlight any situations where you went above and beyond to assist a customer.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle difficult customers or resolve conflicts, and be ready to articulate your thought process.
✨Demonstrate Flexibility
Since the role involves working in a 24/7 environment, emphasise your willingness to work weekends and nights. Share any previous experiences where you adapted to changing schedules or demands.