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- Tasks: Join our team as a Customer Service Advisor, handling calls and providing support to the community.
- Company: Work with Lincolnshire County Council, making a difference in public services.
- Benefits: Enjoy a competitive pay rate of £12.21 per hour and potential for permanent employment.
- Why this job: Gain valuable experience in customer service while helping people in your community.
- Qualifications: NVQ Level 2 in Customer Service or relevant experience required.
- Other info: Full-time hours, Monday to Friday, with opportunities for growth.
The predicted salary is between 25000 - 30000 £ per year.
Our public sector client based in the heart of Lincoln, has an exciting opportunity for a Customer Service Advisor to join their team as soon as possible!
The role is looking to start as soon as possible and will be a temporary post lasting until the end of October initially however; this does have the potential to turn permanent depending on performance.
This is a full-time role working 9:00am-5:00pm Monday to Friday, with a pay rate of £12.21 per hour.
You will be required to take inbound calls on behalf of Lincolnshire County Council Services including Adult Care, Children\’s Services, Highways, Registration & Celebratory Services, as well as Library Services using the appropriate telephony and case management system within a PCI compliant environment.
Contacts in some areas can be highly emotive and challenging, a level of resilience is required to deal with difficult issues of high complexity.
Duties of the role will include:-
Provide an exceptional customer service experience to all customers
Achieve your individual and team objectives and KPI targets
Correctly gather information, showing empathy and understanding to customer concerns
Recording data accurately on the appropriate IT systems
Process contact enquiries and/or signpost customers
Building relationships with colleagues, clients, professionals and 3rd party organisations as appropriate
Comply to the PCI data security standards and protocols
Administrative duties as required
To be considered for the role, you should have the following:-
NVQ Level 2 Customer Service qualification or above
Experience of working within a social care function or demonstrates an understanding of an aptitude for this type of work
Able to demonstrate face to face or telephone customer service experience
Competent in Microsoft Office applications including Word, Excel and Outlook
Please apply online in the first instance, send your CV to or call Barker Ross Lincoln on 01522 551910 today!
Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Customer Service Advisor in Lincoln employer: Barker Ross Group
Contact Detail:
Barker Ross Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Lincoln
✨Tip Number 1
Familiarise yourself with the services provided by Lincolnshire County Council. Understanding their Adult Care, Children's Services, and other departments will help you answer questions confidently during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with a friend can help you build resilience and empathy, which are crucial for this role.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel and Word. Being proficient in these applications will not only help you in the role but also impress your potential employers.
✨Tip Number 4
Network with current or former employees of Lincolnshire County Council. They can provide valuable insights into the company culture and expectations, giving you an edge in your application process.
We think you need these skills to ace Customer Service Advisor in Lincoln
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles related to social care. Emphasise your NVQ Level 2 qualification and any specific skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the challenges it entails. Mention your ability to handle emotive situations and provide examples of how you've successfully managed difficult customer interactions in the past.
Highlight Technical Skills: Since the role requires competence in Microsoft Office applications, ensure you mention your proficiency in Word, Excel, and Outlook. If you have experience with telephony and case management systems, be sure to include that as well.
Showcase Resilience: In your application, demonstrate your resilience and ability to work under pressure. Provide examples of how you've maintained a positive attitude and delivered excellent customer service in challenging situations.
How to prepare for a job interview at Barker Ross Group
✨Show Empathy and Understanding
Given the nature of the role, it's crucial to demonstrate your ability to empathise with customers. Prepare examples from your past experiences where you successfully handled difficult situations, showing that you can remain calm and supportive.
✨Familiarise Yourself with the Services
Research Lincolnshire County Council Services, especially those you'll be dealing with like Adult Care and Children's Services. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Highlight Relevant Experience
Make sure to discuss your previous customer service experience, particularly in social care or similar environments. Be ready to explain how this experience has prepared you for the challenges of the role.
✨Prepare for Technical Questions
Since the role involves using specific IT systems, brush up on your Microsoft Office skills and be prepared to discuss your proficiency. You might also want to think about how you would handle data security in a PCI compliant environment.
