Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and resolve customer complaints while ensuring quality record keeping.
- Company: Join a leading Housing Association dedicated to providing high-quality housing in the charity sector.
- Benefits: Earn £13.50 per hour with potential for extension; work in a supportive team environment.
- Why this job: Make a real impact by helping customers and developing your problem-solving skills.
- Qualifications: Experience in complaints management and excellent communication skills are essential.
- Other info: This role is office-based, requiring 37.5 hours per week for an initial 8 weeks.
Our client based in their Portsmouth Head Office are a leading Housing Association and one of the biggest providers of high-quality housing in the charity sector. They require several Complaints Handlers to join their busy team to support during winter pressures. The hourly rate is £13.50 per hour. The role is initially for 8 weeks with a possibility to extend. Hours are office based over 37.5 per week. The main responsibilities of the role will be to case manage and investigate customer complaints, prioritise and be accountable for resolution activities in line with the ombudsmen code. You\’ll be accountable for all customer contact throughout a stage 1 complaint and ensure accurate and quality record keeping. You will play a key role in ensuring policy, process and regulations are followed, ensuring you provide a professional thorough response to complaints when owning and resolving and work collaborating with business experts. Duties will include: Communication through the channels of telephone, letter, or email Build and monitor actions plans for customer completions or escalation if/when appropriate. Build relationships with customers and key stakeholders to deliver positive outcomes. Have experience of complaints management and with excellent communication skills including accurate clear written skills and good telephone skills. Have an understanding/experience of Housing Ombudsman. Have the ability and confidence to liaise with senior leaders and influence key stakeholders. Have a proven track record of problem-solving skills and be able to quickly learn and apply internal policies and processes. If you are interested in this role, please apply with your CV in the first instance to Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. JBRP1_UKTJ
Complaints Handler employer: Barker Ross Group
Contact Detail:
Barker Ross Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Familiarize yourself with the Housing Ombudsman Code. Understanding the guidelines and processes will not only help you in the role but also demonstrate your commitment to adhering to industry standards during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be handling customer complaints, being able to convey empathy and clarity in your conversations is crucial for building trust and resolving issues effectively.
✨Tip Number 3
Prepare examples of past experiences where you've successfully managed complaints or resolved conflicts. This will showcase your problem-solving abilities and give you a strong edge during discussions with potential employers.
✨Tip Number 4
Network with professionals in the housing sector. Engaging with others who have experience in complaints management can provide valuable insights and may even lead to referrals for the position you're interested in.
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Complaints Handler. Familiarize yourself with the ombudsmen code and the importance of accurate record-keeping.
Tailor Your CV: Highlight your experience in complaints management and your communication skills. Make sure to include specific examples that demonstrate your problem-solving abilities and your understanding of housing regulations.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain why you are a good fit. Mention your ability to build relationships with customers and stakeholders, and your confidence in liaising with senior leaders.
Proofread Your Application: Ensure that your CV and cover letter are free from errors. Clear and accurate written communication is crucial for this role, so take the time to review your documents before submitting them.
How to prepare for a job interview at Barker Ross Group
✨Understand the Ombudsman Code
Make sure you familiarize yourself with the Ombudsman code before the interview. This will help you demonstrate your understanding of the standards expected in complaints handling and show that you are prepared to uphold these standards.
✨Showcase Your Communication Skills
Prepare examples that highlight your excellent communication skills, both written and verbal. Be ready to discuss how you've effectively managed customer complaints in the past and how you ensure clarity and professionalism in all interactions.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved complaints or issues. Be prepared to explain your thought process and the steps you took to reach a resolution, showcasing your ability to think critically under pressure.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Use active listening and engage with their questions thoughtfully. This will not only make you more memorable but also demonstrate your ability to build relationships with stakeholders.
