Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle and resolve customer complaints efficiently in a fast-paced environment.
- Company: Join a leading Housing Association dedicated to providing quality housing in the charity sector.
- Benefits: Earn £13.50 per hour with potential for extension after 8 weeks.
- Why this job: Make a real impact by helping people while gaining valuable experience in customer service.
- Qualifications: No specific qualifications required; just bring your communication skills and a positive attitude!
- Other info: This is an office-based role in Portsmouth, perfect for those looking to gain experience this winter.
Joshua Robert is working with a well-established client that are working with quite a few local authorities and housing associations UK Wide. They are looking for an experienced Complaints Handler to join their team temporarily, circa 3 months based in Portsmouth, Hampshire. Job Information Case manage and investigate customer complaints Be accountable for all customer contact throughout a stage 1 complaint, via telephone, letter, or email Build and monitor actions plans for customer completions or escalation if/when appropriate Build relationships with customers and key stakeholders to deliver positive outcomes. Experience of complaints management and with excellent communication skills including accurate clear written skills and good telephone skills. An understanding/experience of Housing Ombudsman The ability and confidence to liaise with senior leaders and influence key stakeholders Proven problem-solving skills. Able to quickly learn and apply internal policies and processes. Skills & Experience Required Experience of complaints management and with excellent communication skills including accurate clear written skills and good telephone skills. You’ll have an excellent understanding of Housing Ombudsman Regulations and ensure standards are met through complaints resolution when owning and resolving and through collaborative ways of working. You’ll be comfortable working with our customers and other key stakeholders with the ability and confidence to liaise with senior leaders and influence key stakeholders along with proven negotiation and influencing skills. You’ll be strong at problem solving and have excellent knowledge of our policies that underpin our primary activities as an organisation. Due to the nature of your work, you’ll need the ability to work with confidential and sensitive information. It would be amazing if you have relevant qualifications in the customer service field and you are educated to degree level or equivalent. However, we’ll put a tailored development plan in place so if you’re willing to learn, we can work with it. Our complaints team is situated in our contact centre and works closely with colleagues there. Experience of this setting would be beneficial. It would also benefit if you had awareness of our key housing systems. Working week : Monday to Friday – 8.30am till 5.00pm **Office Based Role
Complaints Handler employer: Joshua Robert Recruitment
Contact Detail:
Joshua Robert Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Familiarize yourself with common complaints in the housing sector. Understanding the typical issues residents face will help you respond effectively and show your potential employer that you're proactive.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with friends or family can prepare you for real-life situations you'll encounter as a Complaints Handler.
✨Tip Number 3
Research the specific values and mission of the Housing Association. Being able to align your responses and approach with their ethos during the interview will demonstrate your commitment to their cause.
✨Tip Number 4
Be ready to discuss your problem-solving strategies. Think of examples from your past experiences where you successfully resolved complaints or conflicts, as this will highlight your suitability for the role.
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Complaints Handler position. Understand the key responsibilities and skills required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or handling complaints. Use specific examples to demonstrate your problem-solving skills and ability to work under pressure.
Show Your Communication Skills: Since the role involves dealing with complaints, it's crucial to showcase your communication skills. Mention any relevant training or experiences that highlight your ability to communicate effectively and empathetically.
Tailor Your Application: Customize your CV and cover letter for this specific role. Use keywords from the job description and align your skills and experiences with what the company is looking for in a Complaints Handler.
How to prepare for a job interview at Joshua Robert Recruitment
✨Understand the Role
Make sure you have a clear understanding of what a Complaints Handler does. Familiarize yourself with common issues faced in housing associations and think about how you would handle them.
✨Show Empathy
In this role, you'll be dealing with people who may be upset or frustrated. Demonstrating empathy during your interview can show that you have the right attitude for the job.
✨Prepare Examples
Think of specific examples from your past experiences where you've successfully resolved complaints or handled difficult situations. This will help illustrate your problem-solving skills.
✨Research the Company
Learn about the housing association's values and mission. Being able to discuss how your personal values align with theirs can make a strong impression.
