Customer Advisor – Insurance Are you a confident communicator who thrives in a professional office or call handling environment? Looking to build a long term career with a respected name in the insurance market? This is your chance to join a leading brand that invests heavily in its people, its culture, and your future. The Opportunity As a Customer Advisor, you’ll be the first point of contact for brokers - providing clear, friendly and knowledgeable support across a range of insurance products. You don’t need prior insurance experience; full training will be provided. What matters is your ability to deliver exceptional service, stay organised, and communicate with confidence. This is a fantastic role for someone who enjoys problem solving, building rapport, and working in a fast paced but supportive team environment. What You’ll Be Doing • Handling inbound and outbound customer enquiries by phone and email • Providing accurate information on insurance products, policies and processes • Supporting brokers with renewals, amendments and general queries • Updating internal systems with clear and accurate notes • Working collaboratively with colleagues to deliver a seamless customer experience • Ensuring all interactions meet regulatory and compliance standards (full training given) What We’re Looking For • Experience in an office based customer service or call handling role • Strong communication skills and a natural ability to build rapport over the phone • Confidence using computer systems and managing multiple tasks • Any experience in Insurance or regulated financial sectors would be a distinct advantage • A positive, solutions focused approach • Willingness to learn and develop new skills within insurance • Reliability, professionalism and a genuine desire to help customers What’s In It for You • Comprehensive training programme covering insurance fundamentals • Clear progression pathways within a major insurance brand • Competitive salary and benefits package • Supportive team culture with ongoing coaching • Hybrid working options once fully trained Apply now for immediate consideration. Positions to start in April 2026
Contact Details:
Barker Munro Recruitment Ltd Recruitment Team
