At a Glance
- Tasks: Be the voice of Bark, guiding customers and professionals through our platform.
- Company: Join Bark, a fast-growing online services marketplace transforming customer connections.
- Benefits: Enjoy competitive salary, commissions, paid time off, and wellness support.
- Other info: Dynamic team culture with opportunities for personal and professional development.
- Why this job: Make a real impact in customer experience while growing your career.
- Qualifications: 1 year in customer service, strong communication, and problem-solving skills.
WALK-IN INTERVIEWS for the position of Customer Experience Advisor.
Joining Date: 4th May 2026
Interview Date & Time: 21st April 2026 to 1st April 2026 (Only Weekdays i.e. Monday to Friday) 11:00 AM IST to 03:00 PM IST
Where: Bark.com, 1st Floor, Tower 3, IndiQube Symphony, Craig Park Layout, Ashok Nagar, Bengaluru, Karnataka 560001
Document(s) To Carry: Résumé
About Bark:
Bark is an online services marketplace connecting customers with professionals across over 1,000 categories. Operating in nine countries including the UK, US, Australia, Canada, and New Zealand, we’re transforming how people find trusted service providers for everything from home improvement to professional services.
About the Role:
We are looking for an ambitious and professional Customer Experience Advisor to join our APAC team in India. This role is ideal for individuals who bring a strong blend of customer experience and sales capabilities. You will be the first point of contact for professionals and customers across Australia, New Zealand, the UK, and the US, handling a mix of inbound and outbound interactions.
Responsibilities:
- Be the first line of communication for professionals and customers in UK & US.
- Handle inbound and outbound queries via phone, emails and chat from our valued professionals.
- Identify sales opportunities and contribute to revenue growth by offering relevant services and upgrades.
- Be a product & customer expert, assisting new and existing professionals with any queries.
- Solve technical issues and support the development of our platform and products.
- Work in line with performance metrics of the Global Customer Experience.
Shifts:
We are looking for individuals interested in full-time hours to join our Customer Experience team. Typically, you will work 12:30 PM to 09:30 PM IST.
Skills and Experience:
- Minimum 1 year of experience in a customer-facing role supporting international customers.
- Experience with customer service software is a plus; we use Zendesk.
- A driven self-starter, self-motivated with a great work ethic.
- Confident in handling diverse queries.
- Ability to multitask and appropriately prioritise.
- Exceptional attention to detail and follow-through.
- Outstanding written and verbal communication skills in English.
Perks and Benefits:
- 5 days work week with 2 week-off days.
- Competitive salary: ₹3.75 LPA (plus sales commissions and shift allowances as applicable).
- One-way cab facility.
- 33+ paid days off annually.
- Quarterly team socials.
- Access to Learning & Development programs.
- Access to Oliva, a leading mental health and wellbeing platform.
- Insurances - Family Floater Mediclaim, Employee Personal Accident and Employee Term Life.
Diversity Statement:
At Bark, we value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do.
Customer Experience Advisor - United Kingdom Customer Experience · Bengaluru employer: Bark.com Global Limited.
Bark is an exceptional employer that values its employees by fostering a dynamic work culture focused on growth and collaboration. Located in India, our APAC team offers unique opportunities for professional development, competitive commissions on upsell performance, and a supportive environment that prioritises customer satisfaction and quality service. Join us to be part of a forward-thinking company that empowers you to make a meaningful impact across multiple regions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor - United Kingdom Customer Experience · Bengaluru
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bark.com Global Limited.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bark.com Global Limited. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Advisor - United Kingdom Customer Experience · Bengaluru
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bark.com Global Limited.:Your cover letter is your chance to shine! Tell us why you want to work at Bark.com Global Limited. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bark.com Global Limited.!
How to prepare for a job interview at Bark.com Global Limited.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
