Client Experience Marketing Senior Advisor - Operations, Delivery and Experience in London

About Baringa

Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation.

Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors.

Our Clients and Marketing team are looking for an experienced Client Experience Marketing Senior Advisor to join the team. Client Experience sits at the heart of this. Its purpose is simple: to build deep, trusted relationships with senior clients — strengthening our position in priority accounts, supporting commercial growth and helping Baringa show up in a more distinctive, bolder way. We're now building on the success of our existing Networks and expanding into new executive communities, creating an exciting opportunity to join a growing team at the centre of Baringa's client strategy.

What you will be doing

• Leading the end-to-end delivery of Baringa's executive client networks, podcasts and wider Client Experience programmes, ensuring a consistently high-quality experience for clients and stakeholders.
• Supporting the successful delivery of CEO, COO, CIO and future executive communities, flagship research and signature client experiences.
• Managing project plans, timelines, dependencies and delivery milestones across multiple programmes and workstreams.
• Coordinating delivery across internal stakeholders, suppliers and agencies.
• Ensuring activity is delivered on time, within budget and in line with agreed objectives.
• Identifying opportunities to improve processes, increase efficiency and enhance programme impact.
• Coordinating the production, publication and activation of network content, thought leadership and research outputs.
• Managing content delivery timelines, reviews and approvals.
• Supporting the activation and distribution of content across Client Experience programmes.
• Ensuring content is delivered consistently and effectively across channels.
• Managing end-to-end operational processes across Client Experience programmes.
• Owning legal, compliance and risk requirements associated with network activity and events.
• Managing supplier, agency and venue relationships, including the V&A partnership and membership.
• Maintaining effective systems, tools and ways of working across the Client Experience function.
• Managing budget tracking and financial administration across Client Experience programmes.
• Managing engagement tracking, reporting and performance measurement.
• Supporting ROI tracking and evaluation across executive communities and experiences.
• Managing audience data, email deployment and marketing operations activity.

Your skills and experience

• Strong experience in client experience, marketing operations, events, programme management or stakeholder engagement, ideally within a B2B or professional services environment.
• Excellent project management skills, with the ability to manage multiple programmes, priorities and stakeholders simultaneously.
• Experience delivering high-quality events, experiences, executive engagement programmes, podcasts or communities.
• Strong organisational skills and exceptional attention to detail.
• Experience managing suppliers, agencies and external partners.
• Experience managing budgets, reporting and operational processes.
• Experience working with CRM, marketing and engagement platforms.
• Strong problem-solving skills and the ability to operate effectively in a fast-paced environment.
• Experience using data and reporting to measure impact and drive continuous improvement.
• A proactive, collaborative and solutions-focused approach.

What a career at Baringa will give you

Putting People First. Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include:

• Generous Annual Leave Policy: We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service.
• Flexible Working: We have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave.
• Corporate Responsibility Days: All our employees get 3 every year to help social and environmental causes.
• Wellbeing Fund: We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice.
• Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme.

Diversity and Inclusion

We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people.

An award-winning workplace

You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all.

Using business as a force for good.

We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act.

We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts.

Join us. All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background.