At a Glance
- Tasks: Support and develop innovative AI and ML solutions for diverse clients.
- Company: Join Baringa Partners, a leader in AI and Machine Learning solutions.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture focused on continuous learning and innovation.
- Why this job: Be part of a dynamic team shaping the future of technology.
- Qualifications: 1-3 years in software engineering with skills in JavaScript and Python.
The predicted salary is between 30000 - 40000 £ per year.
hackajob is collaborating with Baringa Partners to connect them with exceptional professionals for this role. Our Solutions and AI Labs (SAIL) practice are looking for an L1 Support Engineer to join the team. Our Solutions & AI Labs (SAIL) practice focuses on helping clients control their data, turn them into actionable insights and better leverage them through the use of Machine Learning solutions directly embedded into businesses processes. We support clients across a number of industries and offer deep expertise in AI, ML, Cloud and Managed Solutions.
What you will be doing
You will be using your experience to help build and maintain internal and client solutions. You would also be responsible for supporting the growth of our team, helping them to build the skills they need to solve our client’s challenges. Depending on the level, you can be a part of our leadership team, shaping the direction of the practice, growing the business and leading our people.
The support team also provides application coverage at weekends to monitor this ENA product, so applicants should have flexibility for, or be available, to work one weekend day and four weekdays. Weekend shifts primarily involve monitoring, resolving issues, and invoking on-call support, with the majority of remaining time focused on coding, maintenance, or bug fixes. Other members of this team already do this, so it’s not a dealbreaker if you’re not able to as we should have enough people for a rotation, but it would be an expectation.
Key Responsibilities
- Triage and review support desk tickets, ensuring that first response and remediation SLAs are met, focusing on quality of first response and passion for going above and beyond to resolve our customers' issues.
- Learn and contribute automations and documentation to the support desk team.
- Proficient in utilising modern frameworks such as Next.js and libraries like React.
- End-to-end delivery of fully functional CRUD APIs, from local development through to cloud deployment and production readiness.
- Maintaining APIs and effectively resolving any arising issues.
- Execute schema and data/table migrations to support evolving application requirements.
- Manage the release and versioning of software and related packages across various environments, including production.
- Prepare detailed release notes and plans, covering regression testing and established backout procedures for risk mitigation.
Your skills and experience
We’re looking for passionate and talented professional full-stack and software engineers who are eager to shape the next generation of AI and Machine Learning solutions platforms for our clients. Building on the core responsibilities outlined in “What you will be doing,” you will join a dynamic team working at the intersection of cutting-edge technology and practical innovation.
- 1–3 years of hands-on experience in software engineering, specifically focused on developing and delivering modern web applications, APIs, and scalable platforms.
- Proficient in either JavaScript and Python, with a proven track record of delivering high-quality, maintainable code and leveraging both languages to solve complex technical challenges.
- Excellent verbal and written communication skills, with the ability to clearly articulate technical issues and solutions to both technical and non-technical stakeholders.
- Exposure to modern software development practices including CI/CD pipelines, cloud platforms and Infrastructure as Code. You are confident applying these practices to build scalable, secure, and reliable solutions.
- A collaborative mindset with the ability to work closely with consultants, data scientists, and business stakeholders to understand requirements and translate them into innovative, impactful solutions for our clients.
- A continuous learner who is always exploring the latest frameworks, tools, and methodologies in software engineering and AI, and keen to bring fresh ideas to the table.
- Ability to take on information and formulate clear documentation and run manuals based on common issues and provide detailed resolution for long term solutions.
If you are excited by the opportunity to build meaningful AI and ML-driven platforms using the latest technologies, and thrive in a collaborative, people-first culture, we would love to hear from you!
StudySmarter Expert Advice🤫
We think this is how you could land L1 Support Engineer (London)
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Baringa Partners or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Baringa Partners.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Baringa Partners.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Baringa Partners that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace L1 Support Engineer (London)
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Baringa Partners.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Baringa Partners and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Baringa Partners
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Baringa Partners uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
