At a Glance
- Tasks: Support clients with AI and ML solutions while developing and maintaining software.
- Company: Join a forward-thinking tech company focused on innovation and collaboration.
- Benefits: Flexible work schedule, competitive pay, and opportunities for professional growth.
- Other info: Exciting environment with a focus on continuous learning and impactful solutions.
- Why this job: Be part of a dynamic team shaping the future of AI and Machine Learning.
- Qualifications: 1-3 years in software engineering, proficient in JavaScript and Python.
The predicted salary is between 60000 - 80000 £ per year.
Our Solutions and AI Labs (SAIL) practice are looking for an L1 Support Engineer to join the team. Our Solutions & AI Labs (SAIL) practice focuses on helping clients control their data, turn them into actionable insights and better leverage them through the use of Machine Learning solutions directly embedded into business processes. We support clients across a number of industries and offer deep expertise in AI, ML, Cloud and Managed Solutions.
You will be using your experience to help build and maintain internal and client solutions. You would also be responsible for supporting the growth of our team, helping them to build the skills they need to solve our client’s challenges.
The support team also provides application coverage at weekends to monitor this ENA product, so applicants should have flexibility for, or be available, to work one weekend day and four weekdays. Weekend shifts primarily involve monitoring, resolving issues, and invoking on-call support, with the majority of remaining time focused on coding, maintenance, or bug fixes. Triage and review support desk tickets, ensuring that first response and remediation SLAs are met, focusing on quality of first response and passion for going above and beyond to resolve our customers' issues.
Learn and contribute automations and documentation to the support desk team.
Responsibilities include:
- End-to-end delivery of fully functional CRUD APIs, from local development through to cloud deployment and production readiness.
- Execute schema and data/table migrations to support evolving application requirements.
- Manage the release and versioning of software and related packages across various environments, including production.
- Prepare detailed release notes and plans, covering regression testing and established backout procedures for risk mitigation.
We're looking for passionate and talented professional full-stack and software engineers who are eager to shape the next generation of AI and Machine Learning solutions platforms for our clients. Building on the core responsibilities outlined, you will join a dynamic team working at the intersection of cutting-edge technology and practical innovation.
Qualifications:
- 1–3 years of hands-on experience in software engineering, specifically focused on developing and delivering modern web applications, APIs, and scalable platforms.
- Proficient in either JavaScript and Python, with a proven track record of delivering high-quality, maintainable code and leveraging both languages to solve complex technical challenges.
- Exposure to modern software development practices including CI/CD pipelines, cloud platforms and Infrastructure as Code.
- A collaborative mindset with the ability to work closely with consultants, data scientists, and business stakeholders to understand requirements and translate them into innovative, impactful solutions for our clients.
- A continuous learner who is always exploring the latest frameworks, tools, and methodologies in software engineering and AI, and keen to bring fresh ideas to the table.
- Ability to take on information and formulate clear documentation and run manuals based on common issues and provide detailed resolution for long-term solutions.
If you are excited by the opportunity to build meaningful AI and ML-driven platforms using the latest technologies, and thrive in a collaborative, people-first culture, we would love to hear from you!
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Engineer-Office… in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Baringa Partners. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Baringa Partners before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Engineer-Office… in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Baringa Partners:Your cover letter is your chance to shine! Tell us why you want to work at Baringa Partners specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Baringa Partners!
How to prepare for a job interview at Baringa Partners
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
