At a Glance
- Tasks: Join our IT team to provide top-notch support and resolve tech issues.
- Company: Barhale, a leading civil engineering firm with over 40 years of experience.
- Benefits: Competitive salary, generous leave, private medical, and career development opportunities.
- Other info: Join a people-centric company committed to your growth and well-being.
- Why this job: Gain hands-on IT experience while working on major infrastructure projects.
- Qualifications: Passion for IT, troubleshooting skills, and familiarity with Windows and Microsoft tools.
The predicted salary is between 49500 - 60500 £ per year.
About Barhale
Barhale is a business founded on family values, having been established by our Chairman, Dennis Curran, in 1980. We are one of the largest privately owned civil engineering and infrastructure specialists in the UK, with over 40 years of experience in providing design, civil engineering and maintenance services working across multiple sectors, including:
- Water
- Transport
- Built environment
- Energy
We operate as a tier one partner for blue chip, regulated and private clients, working as part of large frameworks, joint ventures and alliances, as well as on individual standalone projects, developing long-term relationships based on delivering to the Barhale values which have been integral to our business since their inception in 1985.
Our direct delivery model is at the core of everything we do, as we believe that people are our greatest asset. Therefore, we robustly source, train and retain all our own frontline delivery teams as well as management and support services. We employ over 1,200 employees nationwide.
We possess a range of specialist skills to support our civil engineering and infrastructure activities, including:
- Tunnelling
- MEICA
- Temporary and permanent design
- Steel-fabrication
- Signs (design and fabrication)
- Health & safety equipment and products, including PPE
Why join Barhale?
As Gold Investors in People, we are committed to a high standard of people practices, creating an inclusive environment and ensuring cultural alignment to business strategy, ethos and philosophies. Job security, long-term secured work through various frameworks and large infrastructure schemes. A broad range of civil engineering, mechanical and electrical schemes across some of the UK’s largest infrastructure projects and clients. Strong career progression as demonstrated by our track record in promoting from within, as we believe this is a key driver of our success.
The Role
This role offers the opportunity for someone with a passion for IT to join an existing team of analysts and engineers. This role provides the opportunity to work across many areas of IT support, gaining valuable experience in a professional business environment. Our team embraces a learn-by-doing approach, providing opportunities to develop your skills, expand your technical knowledge, and take on greater technical responsibility. You will work closely with our head office functions, as well as those located in our other regions.
Key Responsibilities
- Log, manage, and resolve customer incidents and service requests received via phone, email, or ticketing systems, ensuring compliance with agreed SLAs.
- Provide first-line technical support, resolving issues where possible and escalating more complex incidents to IT Service desk Engineer/Leader when required.
- Configure, deploy, and support end-user hardware, including Windows laptops, Android devices, printers, and other IT equipment.
- Manage and maintain user accounts, permissions, and access within Active Directory and Microsoft 365 Online.
- Support mobile device management platforms, including Microsoft Intune and Jamf.
- Install and maintain business applications and software packages.
- Configure, monitor, and support site connectivity solutions, including Meraki and Teltonika networking equipment.
- Create, review, and maintain IT support documentation within ticketing system knowledge base, and Sharepoint.
About you
Essential
- Strong interest in IT / Technology with a desire to learn new skills.
- IT troubleshooting skills.
- Experience with Windows 11.
- A working knowledge of Active Directory / O365 accounts & groups.
- Good knowledge of Microsoft suite.
- Excellent customer service.
- High attention to detail.
- Willingness to learn.
Desirable
- Previous experience working within an IT Service desk or technical support environment.
- Familiarity with Microsoft Intune and device management.
- Any knowledge of DHCP, DNS, Networking, Cisco Meraki, SharePoint desirable but not essential.
- ITIL.
Caring and investing in you
Our values have been embedded at Barhale for over 40 years, and they are our guiding principles regarding how we care and invest in people. Our values are our commitment to being a people-centric company.
As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them.
From the moment you join us, your well-being and career aspirations will be supported by:
- Competitive salary
- Company Pension
- Life Assurance
- Private Medical
- 25 days of annual leave in addition to 8 public bank holidays and loyalty days
- 8 hours volunteering
- Employee Assistance Programme to support your mental, physiological and financial wellbeing
- Flexible benefits via salary sacrifice
- Company car/green car scheme/car allowance/Van (dependent on position)
- Leadership & management training and coaching
- Regular line management engagement and appraisal to support your career progression
- Development supported by internal and externally delivered training
- Continuous service awards
IT Service Desk Analyst in Walsall employer: Barhale
Barhale is an exceptional employer that prides itself on its family values and commitment to employee development. With over 40 years of experience in the civil engineering sector, we offer a supportive work culture that fosters growth and innovation, alongside competitive benefits tailored to enhance your career as a Pipe Fitter Mains Layer. Join us in a dynamic environment where your contributions are valued and you can make a meaningful impact on vital infrastructure projects across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst in Walsall
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Barhale values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Barhale might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Barhale!
✨Direct Apply to Barhale
Let's not forget to apply directly through the Barhale website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Analyst in Walsall
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Barhale.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Barhale. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Barhale
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
