Job Description (This role will require travel across our Northern region sites) \n About Barhale \n Who are Barhale? \n Barhale is a business founded on family values, having been established by our Chairman, Dennis Curran, in 1980. We are one of the largest privately owned civil engineering and infrastructure specialists in the UK, with over 40 years of experience in providing design, civil engineering and maintenance services working across multiple sectors, including: \n \n Water \n Transport \n Built environment \n Energy \n \n We operate as a tier one partner for blue chip, regulated and private clients, working as part of large frameworks, joint ventures and alliances, as well as on individual standalone projects, developing long-term relationships based on delivering to the Barhale values which have been integral to our business since their inception in 1985. \n Our direct delivery model is at the core of everything we do, as we believe that people are our greatest asset. Therefore, we robustly source, train and retain all our own frontline delivery teams as well as management and support services. We employ over 1,200 employees nationwide. \n We possess a range of specialist skills to support our civil engineering and infrastructure activities, including: \n \n Tunnelling \n MEICA \n Temporary and permanent design \n Steel-fabrication \n Signs (design and fabrication) \n Health & safety equipment and products, including PPE \n \n Company Website: \n \n Company Showcase Video: \n \n Why join Barhale? \n \n As Gold Investors in People, we are committed to a high standard of people practices, creating an inclusive environment and ensuring cultural alignment to business strategy, ethos and philosophies. \n Job security, long-term secured work through various frameworks and large infrastructure schemes \n A broad range of civil engineering, mechanical and electrical schemes across some of the UK's largest infrastructure projects and clients \n Strong career progression as demonstrated by our track record in promoting from within, as we believe this is a key driver of our success \n \n Third Party Liaison Officer \n The Role \n To act as the 3rd party liaison across our projects from the feasibility stage through to the completion of construction on site. The role will be broad-reaching and covers key aspects such as Customer Liaison, Local Authority and Highways engagement and noticing, and championing Social Value and Sustainability within the Region. \n Key Responsibilities \n Strategy \n \n Support the project teams to map out interested parties / key stakeholders at the project outset and develop the necessary strategies needed for managing them accordingly \n On a project-specific basis, handle any highway noticing and STATS plans requests as needed – Liaise with project teams at the outset to understand the demand \n Establish and maintain a good working relationship with our clients to define and support the development of a customer strategy \n To apply customer management processes by listening to the voice of the customer during the planning and delivery stages of the project \n Develop project-specific 3rd Party Customer and Stakeholder Management plans and regular updates provided throughout the life cycle of projects \n Develop an annual Regional Social Value and Sustainability project-specific plan \n On a project-by-project basis, identify and help deliver Social Value and Sustainability targets \n \n Insights and Analysis \n \n Measure the customer experience that impacts our CMex measures to produce valuable insights and to identify customer trends \n To ensure that our plans maximise the customer experience and social impact and meet local community needs \n Monitoring and measuring of customer satisfaction / social value KPIs \n Be responsible for reporting on the customer satisfaction / social value scoring and providing feedback to our clients and operational teams \n \n Performance \n \n Engage with the Client's Customer Challenge Group to develop and improve the customer relationship \n Work closely with our clients and Barhale's team to develop/share digital methods (Twitter/blogs/apps) to allow customers to engage and gain valuable customer insights \n To work with the design and delivery team to ensure project deliverables provide an excellent customer experience \n Work collaboratively with stakeholders to align on methodologies and insights to achieve an excellent customer and sustainability experience \n \n Community and Engagement \n \n Support Clients with their customer engagement targets and promote, develop & implement key messages in local communities \n Take a proactive approach in promoting civil engineering as a career choice to schools and colleges by attending STEM events \n Engage with the local community by visiting the areas to identify issues with services, access, vulnerable peo
Third Party Liaison Manager in Oldham employer: Barhale
Barhale is an exceptional employer that prides itself on its family values and commitment to employee development. With over 40 years of experience in the civil engineering sector, we offer a supportive work culture that fosters growth and innovation, alongside competitive benefits tailored to enhance your career as a Pipe Fitter Mains Layer. Join us in a dynamic environment where your contributions are valued and you can make a meaningful impact on vital infrastructure projects across the UK.
