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For Companies At a Glance
- Tasks: Support customers with technical expertise and drive quality improvement plans.
- Company: Join Barfoots, a rapidly growing company committed to sustainability.
- Benefits: Enjoy a competitive salary, pension scheme, and development opportunities.
- Why this job: Make a real impact by managing high-profile retail accounts and enhancing customer engagement.
- Qualifications: Strong communication skills and experience in Quality or Technical Management preferred.
- Other info: Dynamic work environment with excellent career growth and a focus on sustainability.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The Role
An exciting opportunity for a talented Customer focussed Technical Account Manager to join our busy Team. Applications are invited from committed, reliable and proactive individuals, capable of operating efficiently in a fast paced, dynamic working environment. Reporting directly to the Senior Technical Account Manager, candidates will have strong communication and interpersonal skills, confident of liaising at all levels both internally and externally, helping to maximise client engagement and unlock new business opportunities.
Highly organised with exceptional attention to detail, the Customer Technical Manager will manage high profile retail accounts by interacting directly with the Technical and Commercial managers. Delivering the business and technical strategy for each customer, whilst driving quality through collaborative, quality improvement plans involving the supply base, factory, farm and customer. Duties will also include analysing and managing customer performance data and enabling continuous improvement prioritisation. You will be working across the business to ensure customer requirements are communicated and met.
Key Responsibilities
- Provide Technical Support to Customer contacts, primarily Technical and Commercial Managers
- On-board new suppliers to relevant customer systems
- Communicate and implement strategy plans internally
- Develop quality improvement plans
- Customer site visits and pre-production runs
- Maintain customer score cards to seek and achieve continuous improvement
- Manage NPD and EPD product launches and packaging trials
Requirements
Required Knowledge, Skills & Experience
- Excellent communication and presentation skills
- Commercial awareness
- Strong interpersonal and relationship building ability
- Previous experience in Quality or Technical Management (or equivalent discipline)
- Previous FMCG or Food/Produce experience desirable
- Knowledge of retailer codes of practice, requirements & systems desirable
- Strong organisational skills and attention to detail
- Effective project/priority management
- Food Safety Level 2
- HACCP Level 2
- UK driving licence and ability to travel within the UK
- Proficient in the use of MS Office applications, emails and the internet
- Previous experience of Supplier compliance systems, Global GAP, Red Tractor, SMETA
Benefits
- Investors In People Silver Award status
- Company pension scheme
- 24/7 Online GP access
- Life Assurance
- Employee Assistance Program
- Benefits Platform
- Development opportunities
- Discounted leisure membership
- Discounted vegetable box scheme
- Cycle to work scheme
- Free onsite parking
- Approved training centre for Highfield qualifications
- Rapidly growing company
- Committed to Sustainability
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Customer Technical Manager employer: Barfoots
Contact Detail:
Barfoots Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Technical Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Technical Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to technical account management. We suggest doing mock interviews with friends or using online resources to boost your confidence and communication skills.
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed projects or improved processes in previous roles. We want to see how you can bring that exceptional attention to detail to Barfoots.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Customer Technical Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Technical Manager role. Highlight your relevant experience in Quality or Technical Management, and don’t forget to mention any FMCG or Food/Produce experience you have!
Show Off Your Communication Skills: Since this role requires strong communication and interpersonal skills, use your application to demonstrate how you've effectively liaised with different stakeholders in the past. Share specific examples that showcase your ability to build relationships.
Be Detail-Oriented: Attention to detail is key for this position. When filling out your application, double-check for any typos or errors. A polished application reflects your organisational skills and commitment to quality.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at Barfoots!
How to prepare for a job interview at Barfoots
✨Know Your Stuff
Make sure you understand the technical aspects of the role. Brush up on your knowledge of quality management, food safety standards, and any relevant systems like Global GAP or Red Tractor. This will help you answer questions confidently and show that you're serious about the position.
✨Show Off Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated complex information in the past, especially in a fast-paced environment. This will demonstrate your interpersonal skills and ability to build relationships.
✨Be Organised and Detail-Oriented
Bring a notebook or digital device to jot down key points during the interview. Show that you can manage priorities effectively by discussing how you've handled multiple tasks or projects simultaneously. Highlight your attention to detail by mentioning specific instances where it made a difference in your work.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing customer performance data or implementing quality improvement plans. Think of relevant experiences from your past roles and be ready to discuss them. This will showcase your problem-solving skills and ability to drive continuous improvement.
