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- Tasks: Support customers with technical expertise and manage high-profile retail accounts.
- Company: Join a rapidly growing company committed to sustainability and employee development.
- Benefits: Enjoy a competitive pension scheme, online GP access, and discounted leisure memberships.
- Why this job: Make a real impact by driving quality improvements and enhancing customer relationships.
- Qualifications: Strong communication skills and experience in Quality or Technical Management preferred.
- Other info: Dynamic work environment with excellent career growth opportunities and training.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity for a talented Customer focussed Technical Account Manager to join our busy Team. Applications are invited from committed, reliable and proactive individuals, capable of operating efficiently in a fast paced, dynamic working environment. Reporting directly to the Senior Technical Account Manager, candidates will have strong communication and interpersonal skills, confident of liaising at all levels both internally and externally, helping to maximise client engagement and unlock new business opportunities.
Highly organised with exceptional attention to detail, the Customer Technical Manager will manage high profile retail accounts by interacting directly with the Technical and Commercial managers. Delivering the business and technical strategy for each customer, whilst driving quality through collaborative, quality improvement plans involving the supply base, factory, farm and customer. Duties will also include analysing and managing customer performance data and enabling continuous improvement prioritisation. You will be working across the business to ensure customer requirements are communicated and met.
Key Responsibilities- Provide Technical Support to Customer contacts, primarily Technical and Commercial Managers
- On-board new suppliers to relevant customer systems
- Communicate and implement strategy plans internally
- Develop quality improvement plans
- Customer site visits and pre-production runs
- Maintain customer score cards to seek and achieve continuous improvement
- Manage NPD and EPD product launches and packaging trials
- Excellent communication and presentation skills
- Commercial awareness
- Strong interpersonal and relationship building ability
- Previous experience in Quality or Technical Management (or equivalent discipline)
- Previous FMCG or Food/Produce experience desirable
- Knowledge of retailer codes of practice, requirements & systems desirable
- Strong organisational skills and attention to detail
- Effective project/priority management
- Food Safety Level 2
- HACCP Level 2
- UK driving licence and ability to travel within the UK
- Proficient in the use of MS Office applications, emails and the internet
- Previous experience of Supplier compliance systems, Global GAP, Red Tractor, SMETA
- Investors In People Silver Award status
- Company pension scheme
- 24/7 Online GP access
- Life Assurance
- Employee Assistance Program
- Benefits Platform
- Development opportunities
- Discounted leisure membership
- Discounted vegetable box scheme
- Cycle to work scheme
- Free onsite parking
- Approved training centre for Highfield qualifications
- Rapidly growing company
- Committed to Sustainability
Customer Technical Manager in London employer: Barfoots of Botley
Contact Detail:
Barfoots of Botley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Technical Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. We all know that personal connections can make a huge difference in landing that Customer Technical Manager role.
✨Tip Number 2
Prepare for the interview by researching the company and its clients. We want you to show off your knowledge about their business and how you can help improve customer engagement and drive quality.
✨Tip Number 3
Practice your communication skills! As a Customer Technical Manager, you'll need to liaise with various stakeholders. We suggest doing mock interviews with friends or using online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Customer Technical Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Technical Manager role. Highlight your relevant experience in quality or technical management, and don’t forget to mention any FMCG or food/produce background you have!
Show Off Your Communication Skills: Since this role requires strong communication and interpersonal skills, use your application to demonstrate how you've effectively liaised with various stakeholders in the past. Share specific examples that showcase your ability to build relationships.
Be Detail-Oriented: Attention to detail is key for this position. Ensure your application is free from typos and errors, and consider including examples of how you've managed projects or data analysis in a meticulous way.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Barfoots of Botley
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding the company’s customer base and their specific needs. Familiarise yourself with their retail accounts and any recent developments in the FMCG sector. This will help you demonstrate your proactive approach and ability to engage effectively with clients.
✨Showcase Your Communication Skills
As a Customer Technical Manager, strong communication is key. Prepare examples of how you've successfully liaised with technical and commercial managers in the past. Practise articulating your thoughts clearly and confidently, as this will reflect your interpersonal skills during the interview.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage multiple priorities and projects simultaneously. Share specific instances where your attention to detail has led to successful outcomes, especially in quality management or technical support roles. This will show that you can thrive in a fast-paced environment.
✨Prepare for Technical Questions
Brush up on relevant technical knowledge, including food safety standards and compliance systems like Global GAP and Red Tractor. Be prepared to discuss how you would implement quality improvement plans and manage customer performance data, as these are crucial aspects of the role.
