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- Tasks: Support customers with technical expertise and drive quality improvement plans.
- Company: Join Barfoots, a rapidly growing company committed to sustainability.
- Benefits: Enjoy a competitive pension scheme, online GP access, and development opportunities.
- Why this job: Make a real impact by managing high-profile retail accounts and enhancing customer engagement.
- Qualifications: Strong communication skills and experience in Quality or Technical Management preferred.
- Other info: Dynamic work environment with excellent career growth and a focus on sustainability.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity for a talented Customer focussed Technical Account Manager to join our busy Team. Applications are invited from committed, reliable and proactive individuals, capable of operating efficiently in a fast paced, dynamic working environment. Reporting directly to the Senior Technical Account Manager, candidates will have strong communication and interpersonal skills, confident of liaising at all levels both internally and externally, helping to maximise client engagement and unlock new business opportunities. Highly organised with exceptional attention to detail, the Customer Technical Manager will manage high profile retail accounts by interacting directly with the Technical and Commercial managers. Delivering the business and technical strategy for each customer, whilst driving quality through collaborative, quality improvement plans involving the supply base, factory, farm and customer. Duties will also include analysing and managing customer performance data and enabling continuous improvement prioritisation. You will be working across the business to ensure customer requirements are communicated and met.
Key Responsibilities
- Provide Technical Support to Customer contacts, primarily Technical and Commercial Managers
- On-board new suppliers to relevant customer systems
- Communicate and implement strategy plans internally
- Develop quality improvement plans
- Customer site visits and pre-production runs
- Maintain customer score cards to seek and achieve continuous improvement
- Manage NPD and EPD product launches and packaging trials
Requirements
- Excellent communication and presentation skills
- Commercial awareness
- Strong interpersonal and relationship building ability
- Previous experience in Quality or Technical Management (or equivalent discipline)
- Previous FMCG or Food/Produce experience desirable
- Knowledge of retailer codes of practice, requirements & systems desirable
- Strong organisational skills and attention to detail
- Effective project/priority management
- Food Safety Level 2
- HACCP Level 2
- UK driving licence and ability to travel within the UK
- Proficient in the use of MS Office applications, emails and the internet
- Previous experience of Supplier compliance systems, Global GAP, Red Tractor, SMETA
Benefits
- Investors In People Silver Award status
- Company pension scheme
- 24/7 Online GP access
- Life Assurance
- Employee Assistance Program
- Benefits Platform
- Development opportunities
- Discounted leisure membership
- Discounted vegetable box scheme
- Cycle to work scheme
- Free onsite parking
- Approved training centre for Highfield qualifications
- Rapidly growing company
- Committed to Sustainability
Customer Technical Manager in England employer: Barfoots of Botley
Contact Detail:
Barfoots of Botley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Technical Manager in England
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. We can’t stress enough how personal connections can open doors for you.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. We want you to show that you’re not just a fit for the role, but also for the team. Tailor your questions to demonstrate your interest!
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your experience and how it aligns with the Customer Technical Manager role. We recommend rehearsing with a friend or in front of a mirror.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. We believe it shows your enthusiasm and professionalism.
We think you need these skills to ace Customer Technical Manager in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Technical Manager role. Highlight your relevant experience in Quality or Technical Management, and don’t forget to mention any FMCG or Food/Produce experience you have!
Show Off Your Communication Skills: Since this role requires excellent communication and interpersonal skills, use your application to demonstrate these abilities. Share examples of how you've effectively liaised with different stakeholders in previous roles.
Be Detail-Oriented: Attention to detail is key for this position. Ensure your application is free from typos and errors, and format it neatly. This will show us that you can manage high-profile accounts with precision.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Barfoots of Botley
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding the company’s customer base and their specific needs. Familiarise yourself with their products, services, and any recent news or developments. This will help you demonstrate your commitment to customer satisfaction and show that you’re proactive in understanding their business.
✨Showcase Your Communication Skills
As a Customer Technical Manager, strong communication is key. Prepare examples of how you've effectively communicated with various stakeholders in previous roles. Think about times when you’ve resolved conflicts or facilitated discussions between technical and commercial teams, as this will highlight your interpersonal skills.
✨Be Ready to Discuss Quality Improvement Plans
Since the role involves developing quality improvement plans, come prepared with examples from your past experiences. Think about specific projects where you’ve implemented changes that led to measurable improvements. This will showcase your analytical skills and your ability to drive continuous improvement.
✨Demonstrate Your Organisational Skills
The job requires exceptional attention to detail and strong organisational skills. Be ready to discuss how you manage multiple priorities and ensure that customer requirements are met. You could share tools or methods you use to stay organised, which will illustrate your ability to thrive in a fast-paced environment.
