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For Companies At a Glance
- Tasks: Manage high-profile retail accounts and drive quality improvement plans.
- Company: Join a rapidly growing company committed to sustainability.
- Benefits: Enjoy a competitive pension scheme, online GP access, and development opportunities.
- Why this job: Make a real impact by maximising client engagement and unlocking new business opportunities.
- Qualifications: Strong communication skills and previous experience in Quality or Technical Management.
- Other info: Dynamic environment with excellent career growth and a commitment to employee wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity for a talented Customer focussed Technical Account Manager to join our busy Team. Applications are invited from committed, reliable and proactive individuals, capable of operating efficiently in a fast paced, dynamic working environment. Reporting directly to the Senior Technical Account Manager, candidates will have strong communication and interpersonal skills, confident of liaising at all levels both internally and externally, helping to maximise client engagement and unlock new business opportunities.
Highly organised with exceptional attention to detail, the Customer Technical Manager will manage high profile retail accounts by interacting directly with the Technical and Commercial managers. Delivering the business and technical strategy for each customer, whilst driving quality through collaborative, quality improvement plans involving the supply base, factory, farm and customer. Duties will also include analysing and managing customer performance data and enabling continuous improvement prioritisation. You will be working across the business to ensure customer requirements are communicated and met.
Key Responsibilities
- Provide Technical Support to Customer contacts, primarily Technical and Commercial Managers
- On-board new suppliers to relevant customer systems
- Communicate and implement strategy plans internally
- Develop quality improvement plans
- Customer site visits and pre-production runs
- Maintain customer score cards to seek and achieve continuous improvement
- Manage NPD and EPD product launches and packaging trials
Requirements
- Excellent communication and presentation skills
- Commercial awareness
- Strong interpersonal and relationship building ability
- Previous experience in Quality or Technical Management (or equivalent discipline)
- Previous FMCG or Food/Produce experience desirable
- Knowledge of retailer codes of practice, requirements & systems desirable
- Strong organisational skills and attention to detail
- Effective project/priority management
- Food Safety Level 2
- HACCP Level 2
- UK driving licence and ability to travel within the UK
- Proficient in the use of MS Office applications, emails and the internet
- Previous experience of Supplier compliance systems, Global GAP, Red Tractor, SMETA
Benefits
- Investors In People Silver Award status
- Company pension scheme
- 24/7 Online GP access
- Life Assurance
- Employee Assistance Program
- Benefits Platform
- Development opportunities
- Discounted leisure membership
- Discounted vegetable box scheme
- Cycle to work scheme
- Free onsite parking
- Approved training centre for Highfield qualifications
- Rapidly growing company
- Committed to Sustainability
Customer Technical Manager in Bognor Regis employer: Barfoots of Botley
Contact Detail:
Barfoots of Botley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Technical Manager in Bognor Regis
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. The more connections we make, the better our chances of landing that Customer Technical Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your previous successes in technical management or quality improvement. We want to demonstrate how we can bring value to the team and impress potential employers.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to customer engagement and technical support. We should also be prepared to discuss how we’ve handled challenges in the past, showcasing our problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our approach based on the specific requirements listed in the job description, making it easier to stand out from the crowd.
We think you need these skills to ace Customer Technical Manager in Bognor Regis
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Technical Manager role. Highlight your relevant experience in Quality or Technical Management, and don’t forget to mention any FMCG or Food/Produce experience you have!
Show Off Your Communication Skills: Since this role requires strong communication and interpersonal skills, use your application to demonstrate these abilities. Share examples of how you've effectively liaised with different stakeholders in previous roles.
Be Detail-Oriented: Attention to detail is key for this position. Ensure your application is free from typos and errors, and consider including specific achievements that showcase your organisational skills and ability to manage projects.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Barfoots!
How to prepare for a job interview at Barfoots of Botley
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding the company’s customer base and their specific needs. Familiarise yourself with their retail accounts and any recent developments in the FMCG sector. This will help you demonstrate your commercial awareness and show that you're proactive about maximising client engagement.
✨Showcase Your Communication Skills
As a Customer Technical Manager, strong communication is key. Prepare examples of how you've effectively liaised with various stakeholders in previous roles. Practise articulating your thoughts clearly and confidently, as this will reflect your ability to communicate strategy plans internally and externally.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage multiple priorities and projects simultaneously. Share specific instances where your attention to detail has led to successful outcomes, especially in quality improvement plans or customer performance data analysis. This will illustrate your capability to thrive in a fast-paced environment.
✨Prepare for Technical Questions
Brush up on your knowledge of food safety standards, retailer codes of practice, and compliance systems like Global GAP and Red Tractor. Be prepared to discuss how you would approach technical support for customers and manage product launches. This will show that you have the necessary expertise for the role.
