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- Tasks: Support and enhance IT infrastructure, ensuring smooth operations and resolving user issues.
- Company: Join a forward-thinking organisation with a dynamic IT team.
- Benefits: Enjoy competitive pay, online GP access, and development opportunities.
- Other info: Investors In People Silver Award status and commitment to sustainability.
- Why this job: Make a real impact while developing your skills in a fast-paced environment.
- Qualifications: 3-5 years in network support with strong hands-on experience.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a proactive and experienced IT professional to join our dynamic IT team. This is a fantastic opportunity to play a key role in supporting and shaping a modern, forward-thinking organisation. Reporting to the Head of IT, you’ll be instrumental in maintaining and enhancing our network and server infrastructure, ensuring our systems run smoothly and efficiently. You’ll work across a wide range of technologies, gaining exposure to both day-to-day support and exciting project work. This role is ideal for someone who enjoys a fast-paced environment, thrives on solving problems, and takes pride in delivering excellent service. You’ll collaborate with colleagues across the business, making a real impact while continuously developing your own skills.
What You’ll Be Doing:
- Supporting and maintaining core IT infrastructure, including servers, networks, firewalls, and backup systems
- Acting as a key point of contact for IT support, helping users resolve issues quickly and effectively
- Monitoring systems proactively to prevent issues before they arise
- Contributing to the design and implementation of network solutions (LAN, WAN, and wireless)
- Supporting and delivering IT projects alongside day-to-day operations
- Managing and maintaining Active Directory and other core Microsoft services
- Identifying and driving improvements to systems, processes, and technologies
- Creating and maintaining clear, high-quality documentation and user guides
- Providing user training and guidance to improve overall IT adoption
- Taking part in an on-call rota to support critical incidents (approx. 1 week in 7)
What We’re Looking For:
- 3–5 years’ experience in a network or infrastructure support role
- Strong hands-on experience with servers, networking, and security technologies
- A proactive, solutions-focused mindset with a passion for continuous improvement
- Excellent communication skills, with the ability to explain technical concepts clearly
- A strong customer-focused approach and commitment to delivering high-quality service
- Ability to manage priorities and work effectively in a fast-paced environment
Technical Experience:
You’ll have solid experience in several of the following:
- Virtualisation technologies (ideally VMware)
- Microsoft Windows Server 2016 & above
- Active Directory and Group Policy
- Microsoft Exchange
- Cisco switching and VLANs
- Firewall technologies (preferably FortiGate)
- Network monitoring and printing solutions
- Structured cabling (including Cat5 termination)
Nice to Have (but not essential):
- Knowledge of ITIL practices
- Microsoft or Cisco certifications
- Experience with HP server hardware
- Microsoft Skype for Business or SharePoint
- Cisco wireless technologies
- Exposure to ERP or telephony systems
Why Work for Barfoots?
- Investors In People Silver Award status
- Company pension scheme
- 24/7 Online GP access
- Life Assurance
- Employee Assistance Program
- Benefits Platform
- Development opportunities
- Discounted leisure membership
- Discounted vegetable box scheme
- Cycle to work scheme
- Free onsite parking
- Approved training centre for Highfield qualifications
- Committed to Sustainability
IT Infrastructure Support employer: Barfoots of Botley Ltd
Contact Detail:
Barfoots of Botley Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Infrastructure Support
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to refer you directly to a hiring manager.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and being ready to discuss your hands-on experience with servers and networking. Practice explaining complex concepts in simple terms, as communication is key in this role.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share examples of how you've tackled challenges in past roles, especially in fast-paced environments. This will demonstrate your proactive mindset and commitment to continuous improvement.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our dynamic IT team.
We think you need these skills to ace IT Infrastructure Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your hands-on experience with servers, networking, and security technologies to show us you’re the right fit for our IT team.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT infrastructure support. Share specific examples of how you've solved problems in previous roles and how you can contribute to our dynamic environment.
Show Off Your Communication Skills: Since excellent communication is key, make sure your application clearly explains your technical expertise in a way that’s easy to understand. We want to see how you can bridge the gap between tech and non-tech folks!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in our IT team.
How to prepare for a job interview at Barfoots of Botley Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the specific technologies mentioned in the job description, like VMware, Microsoft Windows Server, and Cisco switching. Being able to discuss your hands-on experience with these tools will show that you're not just familiar with them, but that you can actually use them effectively.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled IT issues in the past. Think about times when you proactively identified a problem before it escalated or improved a process. This will demonstrate your solutions-focused mindset and your ability to thrive in a fast-paced environment.
✨Communicate Clearly
Since excellent communication skills are key for this role, practice explaining technical concepts in simple terms. You might be asked to describe a complex issue to someone without a tech background, so being clear and concise will set you apart from other candidates.
✨Be Ready to Collaborate
This role involves working closely with colleagues across the business, so think about how you can showcase your teamwork skills. Prepare to discuss how you've collaborated on projects or supported users in the past, highlighting your customer-focused approach and commitment to delivering high-quality service.