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For Companies At a Glance
- Tasks: Support customers with technical expertise and drive quality improvement plans.
- Company: Join a rapidly growing company committed to sustainability and employee development.
- Benefits: Enjoy a competitive pension scheme, online GP access, and discounted leisure memberships.
- Why this job: Make a real impact by managing high-profile accounts and enhancing customer engagement.
- Qualifications: Strong communication skills and experience in Quality or Technical Management preferred.
- Other info: Dynamic work environment with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
The Role
An exciting opportunity for a talented Customer focussed Technical Account Manager to join our busy Team.
Applications are invited from committed, reliable and proactive individuals, capable of operating efficiently in a fast paced, dynamic working environment. Reporting directly to the Senior Technical Account Manager, candidates will have strong communication and interpersonal skills, confident of liaising at all levels both internally and externally, helping to maximise client engagement and unlock new business opportunities.
Highly organised with exceptional attention to detail, the Customer Technical Manager will manage high profile retail accounts by interacting directly with the Technical and Commercial managers. Delivering the business and technical strategy for each customer, whilst driving quality through collaborative, quality improvement plans involving the supply base, factory, farm and customer. Duties will also include analysing and managing customer performance data and enabling continuous improvement prioritisation. You will be working across the business to ensure customer requirements are communicated and met.
Key Responsibilities
- Provide Technical Support to Customer contacts, primarily Technical and Commercial Managers
- On-board new suppliers to relevant customer systems
- Communicate and implement strategy plans internally
- Develop quality improvement plans
- Customer site visits and pre-production runs
- Maintain customer score cards to seek and achieve continuous improvement
- Manage NPD and EPD product launches and packaging trials
Required Knowledge, Skills & Experience
- Excellent communication and presentation skills
- Commercial awareness
- Strong interpersonal and relationship building ability
- Previous experience in Quality or Technical Management (or equivalent discipline)
- Previous FMCG or Food/Produce experience desirable
- Knowledge of retailer codes of practice, requirements & systems desirable
- Strong organisational skills and attention to detail
- Effective project/priority management
- Food Safety Level 2
- HACCP Level 2
- UK driving licence and ability to travel within the UK
- Proficient in the use of MS Office applications, emails and the internet
- Previous experience of Supplier compliance systems, Global GAP, Red Tractor, SMETA
Why Work for Barfoots?
- Investors In People Silver Award status.
- Company pension scheme
- 24/7 Online GP access
- Life Assurance
- Employee Assistance Program
- Benefits Platform
- Development opportunities
- Discounted leisure membership
- Discounted vegetable box scheme
- Cycle to work scheme
- Free onsite parking
- Approved training centre for Highfield qualifications
- Rapidly growing company
- Committed to Sustainability
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Customer Technical Manager employer: Barfoots of Botley Ltd
Contact Detail:
Barfoots of Botley Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Technical Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or industry events. We all know that a personal connection can make a huge difference in getting noticed.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. We want you to show how your skills align with their values and goals, especially in customer engagement and technical support.
✨Tip Number 3
Practice your communication skills! Since this role requires strong interpersonal abilities, we suggest doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Technical Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Technical Manager role. Highlight your relevant experience in technical management and customer engagement, showing us how you can bring value to our team.
Show Off Your Communication Skills: Since this role requires strong communication and interpersonal skills, don’t shy away from showcasing examples of how you've effectively liaised with clients or colleagues in the past. We want to see your ability to connect with people!
Be Detail-Oriented: Attention to detail is key for this position. When filling out your application, double-check for any typos or errors. A polished application reflects your organisational skills and professionalism, which we highly value.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Barfoots of Botley Ltd
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding the company’s customer base and their needs. Familiarise yourself with their key accounts and any recent news or developments in the FMCG sector. This will help you demonstrate your commitment to customer engagement and show that you’re proactive.
✨Showcase Your Communication Skills
As a Customer Technical Manager, strong communication is key. Prepare examples of how you've effectively communicated with both technical and commercial teams in the past. Practise articulating your thoughts clearly and confidently, as this will be crucial when liaising with various stakeholders.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage multiple priorities and projects simultaneously. Bring examples of how you’ve successfully implemented quality improvement plans or managed customer performance data. This will showcase your attention to detail and ability to thrive in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle real-life situations. Think of scenarios where you had to onboard new suppliers or manage product launches. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
