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For Companies At a Glance
- Tasks: Manage high-profile retail accounts and drive quality improvement plans.
- Company: Join Barfoots, a rapidly growing company committed to sustainability.
- Benefits: Enjoy a competitive salary, pension scheme, and 24/7 online GP access.
- Why this job: Make a real impact by enhancing customer engagement and unlocking new business opportunities.
- Qualifications: Strong communication skills and previous experience in Quality or Technical Management.
- Other info: Dynamic environment with excellent development opportunities and a focus on sustainability.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity for a talented Customer focussed Technical Account Manager to join our busy Team. Applications are invited from committed, reliable and proactive individuals, capable of operating efficiently in a fast paced, dynamic working environment. Reporting directly to the Senior Technical Account Manager, candidates will have strong communication and interpersonal skills, confident of liaising at all levels both internally and externally, helping to maximise client engagement and unlock new business opportunities. Highly organised with exceptional attention to detail, the Customer Technical Manager will manage high profile retail accounts by interacting directly with the Technical and Commercial managers. Delivering the business and technical strategy for each customer, whilst driving quality through collaborative, quality improvement plans involving the supply base, factory, farm and customer. Duties will also include analysing and managing customer performance data and enabling continuous improvement prioritisation. You will be working across the business to ensure customer requirements are communicated and met.
Key Responsibilities
- Provide Technical Support to Customer contacts, primarily Technical and Commercial Managers
- On-board new suppliers to relevant customer systems
- Communicate and implement strategy plans internally
- Develop quality improvement plans
- Customer site visits and pre-production runs
- Maintain customer score cards to seek and achieve continuous improvement
- Manage NPD and EPD product launches and packaging trials
Required Knowledge, Skills & Experience
- Excellent communication and presentation skills
- Commercial awareness
- Strong interpersonal and relationship building ability
- Previous experience in Quality or Technical Management (or equivalent discipline)
- Previous FMCG or Food/Produce experience desirable
- Knowledge of retailer codes of practice, requirements & systems desirable
- Strong organisational skills and attention to detail
- Effective project/priority management
- Food Safety Level 2
- HACCP Level 2
- UK driving licence and ability to travel within the UK
- Proficient in the use of MS Office applications, emails and the internet
- Previous experience of Supplier compliance systems, Global GAP, Red Tractor, SMETA
Why Work for Barfoots?
- Investors In People Silver Award status
- Company pension scheme
- 24/7 Online GP access
- Life Assurance
- Employee Assistance Program
- Benefits Platform
- Development opportunities
- Discounted leisure membership
- Discounted vegetable box scheme
- Cycle to work scheme
- Free onsite parking
- Approved training centre for Highfield qualifications
- Rapidly growing company
- Committed to Sustainability
Technical Manager - Customer in Bognor Regis employer: Barfoots of Botley Ltd
Contact Detail:
Barfoots of Botley Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Manager - Customer in Bognor Regis
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and challenges. This shows we’re genuinely interested and ready to contribute to their success.
✨Tip Number 3
Practice our communication skills! Mock interviews with friends can help us articulate our thoughts clearly, especially when discussing technical strategies and customer engagement.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us on their radar and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Technical Manager - Customer in Bognor Regis
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Manager role. Highlight your relevant experience in quality or technical management, and don’t forget to mention any FMCG or food/produce background you have!
Show Off Your Communication Skills: Since this role requires strong communication and interpersonal skills, use your application to demonstrate how you've effectively liaised with different stakeholders in the past. Share specific examples that showcase your ability to build relationships.
Be Detail-Oriented: Attention to detail is key for this position. Ensure your application is free from typos and errors, and format it neatly. This will reflect your organisational skills and show us that you take pride in your work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Barfoots of Botley Ltd
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to the FMCG and food/produce sectors. Be ready to discuss specific examples of how you've managed quality or technical issues in the past, as this will show your expertise and confidence.
✨Show Off Your Communication Skills
Since the role requires strong communication and interpersonal skills, practice articulating your thoughts clearly. Prepare to share instances where you've successfully liaised with different stakeholders, highlighting your ability to build relationships and engage clients effectively.
✨Be Organised and Detail-Oriented
Demonstrate your organisational skills by discussing how you manage multiple projects or priorities. Bring examples of how your attention to detail has led to successful outcomes, especially in managing customer performance data or quality improvement plans.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about challenges you've faced in previous roles and how you approached them, particularly in relation to customer support and technical management. This will help you showcase your proactive mindset.
