Internal Sales Support - Personal & Home Care (UK/Ireland) in Wakefield

We are seeking an Internal Sales Support to join our Personal Home Care team based in Wakefield, UK.

About Barentz

Barentz is the global specialty ingredients solution provider. The company sources branded specialty ingredients from leading manufacturers worldwide and its ingredient experts provide value-added technical support which includes pre-mixing, blending, ingredient formulation and ingredient testing from its state-of-the-art, customized formulation centers and application laboratories in EMEA, Americas and Asia-Pacific. Established in 1953, Barentz has operations in more than 70 countries with a strong presence in Europe and North America, and a rapidly growing network in Latin America and Asia-Pacific. With a turnover of €2.4 billion, the company employs over 2,700 people worldwide and serves more than 27,000 customers.

The Personal & Home Care Division has been established in the UK since 1998, formerly known as NK Chemicals Europe Ltd. NKC integrated into Barentz on the 1st July 2021 and is now the driving force behind the group’s Personal Care Division. With long term partnerships across the globe, the Barentz Personal & Home Care Division can supply an enviable range of specialty ingredients required to meet existing and upcoming market trends and requirements.

At Barentz, our core values drive our success: One Team, Knowledge-Driven, Strong Partners, Entrepreneurial, Change, and Integrity. We are one team with one goal – to achieve greatness together! If you’re passionate about these values and ready to make a difference, we want you on our team!

About this role

As an Internal Salesperson, you will play a crucial role in driving our sales efforts and ensuring customer satisfaction. Your primary responsibilities will include generating and qualifying leads and building and maintaining customer relationships. You will prepare and negotiate quotes, handle the entire order processing cycle, and provide exceptional post-sale support. Maintaining accurate sales records, staying updated on product knowledge, and collaborating with various departments are also key aspects of this role. Your ability to manage CRM systems, multitask efficiently, and provide valuable insights to improve sales processes will be essential in contributing to the overall success of the sales team. Strong communication skills, a proactive approach, and a thorough understanding of our products and industry trends will enable you to thrive in this dynamic position.

This is a highly commercial, customer-focused role for someone who brings energy and confidence to the team. The role will combine internal account management with sales support, with approximately 80% focus on internal sales accounts and 20% focus on sales support activities. The portfolio will be mainly Personal Care, with some exposure to Home Care.

You will be responsible for managing a portfolio of approximately 20 customers, including smaller and dormant accounts, to drive new sales opportunities, reactivate business, and improve gross margin contribution. You will also support the wider sales team by identifying growth opportunities, strengthening customer relationships, and contributing to the overall commercial success of the business.

Key Responsibilities:

• Managing an agreed level of internal accounts by generating revenue for the company.
• Identifying potential customers through research and outreach.
• Building and maintaining relationships with new and existing customers.
• Following up with customers to make sure that they are satisfied with a particular quotation/product/sample.
• Negotiating terms of sale, pricing, and contracts with customers.
• Maintaining accurate records of sales activities, customer interactions, and transactions within BRM.
• Preparing sales reports and forecasts for management.
• Managing BRM systems and databases.
• Acknowledging customers by responding to emails and phone calls.
• Providing support to customers through various channels, addressing inquiries and offering solutions to problems.
• Developing a good understanding of the company's products to effectively communicate product offerings to customers.
• Collaborating with the sales team by providing information, generating quotes, and assisting in the sales process to meet targets.
• Ensuring clear and consistent communication with both customers and internal teams to facilitate smooth operations.
• Coordinating with other departments to ensure timely delivery and fulfillment.
• Gathering customer feedback and insights to contribute to product/service improvements and enhance overall customer experience.

About You

Candidate Qualifications and Experience:

• Strong communication and interpersonal skills.
• Proficiency in CRM software and sales tools.
• Ability to multitask and prioritise tasks effectively.
• Excellent problem-solving skills and attention to detail.
• Knowledge of the Personal Care industry.
• Ability to work independently and as part of a team.
• Proactive approach and strong organisational skills.
• Competence in negotiating terms, pricing, and contracts.
• Customer relationship management and support skills.
• Analytical skills for maintaining accurate sales records and preparing reports.
• Lives close to Wakefield.

The Person:

• A high-energy, commercially driven self-starter who is hungry for success.
• Confident, proactive and motivated to grow sales and develop customer relationships.
• Brings energy, momentum and a positive attitude to the team.
• Strong interpersonal skills with the ability to build trust quickly with customers and colleagues.
• Proactive and self-driven with strong time management skills.
• Able to work independently under pressure.
• Organized, resilient and comfortable working in a fast-moving sales environment.

Why Barentz?

Barentz is a fast-growing organization with an open culture and short lines of communication. We offer you freedom and opportunity to operate independently, within the set objectives and frameworks. Barentz is looking for employees who are creative, independent, and energetic and like to take on challenges. You like to work in a dynamic and rapidly changing environment, which requires a high degree of flexibility.

You will be rewarded with a competitive salary package, in line with your experience and skills, including a laptop & mobile phone. We offer an attractive bonus scheme, 25 days annual leave plus bank holidays, an inspiring multinational company in a fast-growing and innovative business, and a hybrid working environment. Other benefits such as a private pension scheme and membership to our health cash plan with BUPA.

Interested? If you feel excited reading the above and want to join our journey, please send your resume and application letter, both in English, by using the apply button below. Any questions regarding this position, please contact Jill Lan: jill.lan@barentz.com.