At a Glance
- Tasks: Support sales managers and ensure top-notch customer service throughout the sales process.
- Company: Join Barentz, a global leader in specialty ingredients with a vibrant team culture.
- Benefits: Enjoy competitive salary, 25 days leave, hybrid work, and great health benefits.
- Other info: Dynamic environment with excellent career growth opportunities and a collaborative team spirit.
- Why this job: Be part of a fast-growing company where your creativity and independence are valued.
- Qualifications: 3+ years in a relevant field, fluent in English, and ERP software experience.
The predicted salary is between 33750 - 41250 £ per year.
- We are looking for a
- Sales Support & Customer Service to join our Pharma team based in
Redhill/Reigate, the UK.
About Barentz
Barentz is the global specialty ingredients solution provider.
The company sources branded specialty ingredients from leading manufacturers worldwide and its ingredient experts provide value-added technical support which includes pre-mixing, blending, ingredient formulation and ingredient testing from its state-of-the-art, customized formulation centers and application laboratories in EMEA, Americas and Asia-Pacific.
Established in 1953, Barentz has operations in more than 70 countries with a strong presence in Europe and North America, and a rapidly growing network in Latin America and Asia-Pacific.
With a turnover of €2.4 billion, the company employs over 2,700 people worldwide and serves more than 27,000 customers.
For more information, visit
www. barentz. com
At Barentz, our core values drive our success: One Team, Knowledge-Driven, Strong Partners, Entrepreneurial, Change, and Integrity.
We are one team with one goal – to achieve greatness together!
If you’re passionate about these values and ready to make a difference, we want you on our team!
- About this role
- Job Purpose
- Giving relevant support to Sales Managers during and after the sales process, to ensure effective sales process flow and customer satisfaction in alignment with the overall sales strategy.
- Responsible for timely and accurate order processing, ensuring a high customer experience. Day-to-day point of contact for customer accounts.
- Tasks and responsibilities
- Sales Support
- Supports the sales manager in setting up account plans, middle- and long-term forecasts, calculations, pricing and offers.
- Collaboration with teammates to work towards closing deals.
- Operational customer support to help clients with order quoting, order processing, order fulfilment, order review, order entry, order dispatch & support, etc.
- Collect and update market information in CRM to support today's and future business.
- Respect ISO and QA procedures.
- Customer Service
- Act as the first point of contact for customer operations enquiries regarding orders and other related requests.
- Verify and enter customer orders against sales agreements, ensuring agreement terms, pricing, and conditions are met. Timely processing in line with lead times/deadlines.
- Liaise with Finance on credit checks/status of accounts, according to terms
- Participate in regular meetings with the supply chain team to discuss potential issues and solutions.
- Proactively address and resolve order-related issues, such as delayed shipments, pricing errors & payment problems.
- Collate and advise on information related to complaints raised by customers to the complaints team. Raise nonconformities in the absence of the Complaints team.
- Daily communication with all areas of the business, including & not limited to the sales team, finance & supply chain.
About you
Education and Experience
- 3 or more years of experience in a relevant field or related experience
- Languages: English - fluent in spoken and written.
Skills/profile
- Requires broad knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education.
- Works under limited supervision for routine situations.
- Understanding of quote-to-cash processes, including creating sales orders, sales quotes, verifying sales agreements, and order fulfillment.
- Ability to efficiently navigate and manage orders in ERP software (Dynamics F&O)
- Key behavioural criteria
- Commercial skills
- Sales/service attitude
- Accurate and efficient
- communicative
- Proactive attitude
- Team player and good social skills
- Stress resistance and flexible attitude
- Problem solver
- Acquainted with ERP systems
- Why Barentz
Barentz is a fast-growing organization with an open culture and short lines of communication.
We offer you the freedom and opportunity to operate independently, within the set objectives and frameworks.
Barentz is looking for employees who are creative, independent, and energetic and like to take on challenges.
You like to work in a dynamic and rapidly changing environment, which requires a high degree of flexibility.
What we offer
- Competitive salary package aligned with your experience and expertise.
- 25 days of annual leave, plus bank holidays.
- The opportunity to work in a highly international and innovative company with ambitious growth plans.
- Hybrid working model: 3 days in the office and 2 days working from home following the initial training period.
- Attractive benefits package, including a pension scheme (minimum 3% employee contribution and 6% company contribution) and access to the BUPA health cash plan.
- A collaborative, inclusive, and people-focused work environment with opportunities for professional development and career growth.
Interested?
If you feel excited reading the above and want to join our journey, please send your resume and application letter, both in English, by using the apply button.
- Any questions regarding this position, please contact
- Jill
Lan: jill. lan@barentz. com.
Job ID: No.333
Sales Support & Customer Services (UK) in Reigate employer: Barentz
Barentz is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the freedom to operate independently while being part of a collaborative team. With competitive salaries, generous annual leave, and a hybrid working model, employees can enjoy a healthy work-life balance while contributing to a rapidly growing international company. The emphasis on professional development and career growth ensures that every team member has the opportunity to thrive and make a meaningful impact in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support & Customer Services (UK) in Reigate
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Support & Customer Services (UK) at Barentz, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Barentz. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Support & Customer Services (UK). Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Support & Customer Services (UK) in Reigate
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Barentz:When writing your cover letter, make sure to tailor your message specifically for Barentz. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Barentz
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Barentz that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Barentz that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Barentz’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
