At a Glance
- Tasks: Engage with visitors and clients, manage calls, and handle incidents in a fast-paced environment.
- Company: Join BardWood Support Services, a recruitment specialist in the UK facilities industry.
- Benefits: Enjoy competitive pay, company-funded SIA License renewal, and smart tech purchase options.
- Other info: Flexible shifts, great perks, and opportunities for personal development await you!
- Why this job: Be part of a dynamic team and grow your career in a supportive environment.
- Qualifications: SIA License required; experience in a similar role is a plus.
About the role
- Pay Rate – £13.70
- Location – Croydon
- Shift Timings – Must be fully flexible and able to work weekends
What will you get in return?
- Company-funded SIA License renewal.
- Cycle to work scheme.
- Smart tech – allowing employees to buy the latest tech, deducted from their salaries monthly at no additional interest.
- Salary finance loans and monthly advances.
- Vouchers across various retailers such as Sainsbury’s, Argos, and ASDA, as well as holidays, leisure, fashion, pets, and many more.
- Save as you earn.
- Life cover.
- Private medical cover.
- Childcare vouchers.
- Private pensions.
- Fantastic opportunity to join an evolving family.
Your main responsibilities may include:
- Speaking to visitors and clients on the phone.
- Prompt on email replies and be able to handle high volume calls due to this being the head office and point of escalation for both Superdrug and Savers.
- Dealing with incidents which have happened on site.
- Must be organised and this site is fast paced.
To succeed in this role, you will need the following:
- SIA License.
- 5-year checkable work/career history.
- Experience in a similar role, would be an advantage.
- Physically fit to undertake given tasks.
- Possess the ability to work under pressure.
- Very good communication.
- Looking to start a role immediately.
About our company
At BardWood Support Services we are recruitment specialists, supporting the facilities industry in the UK since 2015. We recognize that PEOPLE are our most valued resource and as such we aim to ensure our employees are matched within the right role that suits them, with a view to help them progress.
Front of house officer in Croydon employer: Bardwood Support Services Limited
BardWood Support Services is an exceptional employer located in Croydon, offering a vibrant work culture that prioritises employee well-being and growth. With a range of benefits including company-funded SIA License renewal, private medical cover, and flexible working arrangements, we are committed to supporting our team members both personally and professionally. Join us to be part of a dynamic family where your contributions are valued and opportunities for advancement are abundant.
Contact Details:
Bardwood Support Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of house officer in Croydon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bardwood Support Services Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bardwood Support Services Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of house officer in Croydon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bardwood Support Services Limited:Your cover letter is your chance to shine! Tell us why you want to work at Bardwood Support Services Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bardwood Support Services Limited!
How to prepare for a job interview at Bardwood Support Services Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
