Patient Coordinator [Overnight]

We are recruiting Patient Coordinators for contracted overnight shifts [23:00 to 08:00]. This a12-month fixed-term contract.

This position is not remote; all shifts must be completed on-site at either Moorgate PCC or Waters Meeting Health Centre.

Shifts are available across both weekdays and weekends.

Main duties of the job

To fulfil efficient call handling, despatching, administration andreception duties, working as a member of the BARDOC Operations Team.

About us

Set up in 1996 as the Preferred Provider of GP Out of Hours Services, BARDOC has evolved into a leader of delivering a diverse range of 24/7 healthcare services across Greater Manchester. The service has developed a reputation for innovation and has evolved into a Community Benefit Society which works in partnership with patients and a range of other service providers to deliver high quality patient focused care to the heart of its local communities.

Job responsibilities

Core duties andresponsibilities

This list of duties and responsibilities which follows,represents the broad range of tasks which may be required to be undertakeneither routinely or periodically:

Answer telephone calls from the general public and HealthcareProfessionals in a courteous, helpful and professional manner

Accurate recording of patient data in line with GDPRprotocols

Despatch home visits to BARDOC Visiting Services

Manage the bookings of Treatment Centre appointments.

Ensure effective comfort calling to patients when required

Liaise and collaborate with other external multi-disciplinaryteams, such as Hospitals, Pharmacies, Nursing Services, Ambulance and Police

Any other duties reasonably falling within the nature of thispost

Self-motivated, well organised and proactive

Demonstrates accountability for own workload and open tolearning from mistakes

A willingness to learning from others, sharing knowledge withcolleagues

Is approachable and takes pride in own work

Acts with honesty and integrity through all you do

Demonstrates a flexible approach to working

Please refer to the attached Job Description for more information.

Person Specification

Qualifications

• Educated to GCSE standard or equivalent

Experience

• Experience of working with the general public
• Experienced in working with IT, databases and systems
• Experience of a similar role
• Strong commitment to providing excellent customer care
• Good team worker and ability to work with on own initiative
• Enthusiastic and flexible
• Commitment to personal development
• Willingness to comply with business dress code
• Displays honesty and integrity
• Always demonstrate equality and diversity

Knowledge

• Knowledge of the NHS out of hours service
• Understanding of confidentiality regulations and protocols.
• Understanding of Health and Safety regulations

Skills

• Good communication and interpersonal skills
• Ability to converse confidently and clearly in spoken English to both patients and colleagues
• Organisational skills
• Ability to adapt to change within the working situation
• Ability to use own initiative
• Ability to work under pressure
• IT, keyboard and telephony skills

Other Requirements

• A satisfactory Enhanced Disclosure Barring Service [DBS] check
• 2 Satisfactory references [1 from current / most recent employer & 1 character]

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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