Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle calls, manage appointments, and support patient care in a dynamic healthcare environment.
- Company: Join BARDOC, a leader in 24/7 healthcare services across Greater Manchester.
- Benefits: Competitive hourly wage, flexible shifts, and opportunities for personal development.
- Why this job: Make a real difference in patient care while gaining valuable experience in healthcare.
- Qualifications: GCSE standard education and experience in customer service or similar roles.
- Other info: Work in a supportive team with a focus on innovation and community care.
The predicted salary is between 12 - 13 £ per hour.
New opportunities have arisen within our busy 24/7 Operations Department for Patient Coordinators. Various shift patterns are available including evenings, weekends and overnights. Patient Coordinator roles are located in Bury and Bolton.
Main duties of the job:
- To fulfil efficient call handling, dispatching, administration and reception duties, working as a member of the BARDOC Operations Team.
Job responsibilities:
- Answer telephone calls from the general public and Healthcare Professionals in a courteous, helpful and professional manner.
- Accurate recording of patient data in line with GDPR protocols.
- Despatch home visits to BARDOC Visiting Services.
- Manage the bookings of Treatment Centre appointments.
- Ensure effective comfort calling to patients when required.
- Liaise and collaborate with other external multi-disciplinary teams, such as Hospitals, Pharmacies, Nursing Services, Ambulance and Police.
- Any other duties reasonably falling within the nature of this post.
Person Specification:
Qualifications:
- Educated to GCSE standard or equivalent.
Experience:
- Experience of working with the general public.
- Experienced in working with IT, databases and systems.
- Experience of a similar role.
- Strong commitment to providing excellent customer care.
- Good team worker and ability to work on own initiative.
- Enthusiastic and flexible.
- Commitment to personal development.
- Willingness to comply with business dress code.
- Displays honesty and integrity.
- Always demonstrate equality and diversity.
Other Requirements:
- A satisfactory Standard Disclosure Barring Service (DBS) check.
- 2 Satisfactory references (1 from current / most recent employer & 1 character).
Knowledge:
- Knowledge of the NHS out of hours service.
- Understanding of confidentiality regulations and protocols.
- Understanding of Health and Safety regulations.
Skills:
- Good communication and interpersonal skills.
- Ability to converse confidently and clearly in spoken English to both patients and colleagues.
- Organisational skills.
- Ability to adapt to change within the working situation.
- Ability to use own initiative.
- Ability to work under pressure.
- IT, keyboard and telephony skills.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12.60 to £12.92 an hour dependent on shift worked.
Patient Coordinator employer: BARDOC
Contact Detail:
BARDOC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Coordinator
✨Tip Number 1
Get to know the company! Research BARDOC and its values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient care and teamwork. Role-play with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you directly to the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the BARDOC team.
We think you need these skills to ace Patient Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Patient Coordinator role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the role.
Show Your Passion for Patient Care: Let us know why you’re excited about working in healthcare and how you prioritise patient care. Share any relevant experiences that demonstrate your commitment to providing excellent service, as this is crucial for the Patient Coordinator position.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BARDOC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Coordinator role. Familiarise yourself with the core duties like call handling and patient data management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Care Skills
Since this role involves a lot of interaction with the public and healthcare professionals, be prepared to discuss your experience in customer care. Think of specific examples where you've gone above and beyond to help someone, as this will demonstrate your commitment to providing excellent service.
✨Demonstrate Your Organisational Skills
As a Patient Coordinator, you'll need to manage multiple tasks efficiently. Be ready to share how you prioritise your workload and stay organised, especially under pressure. You could mention tools or methods you use to keep track of appointments and communications.
✨Emphasise Teamwork and Flexibility
This role requires collaboration with various teams, so highlight your ability to work well with others. Share examples of how you've successfully worked in a team environment and your willingness to adapt to changing situations, which is crucial in a 24/7 operations setting.
