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For Companies At a Glance
- Tasks: Handle calls, manage appointments, and support patient care in a dynamic healthcare environment.
- Company: Join BARDOC, a leader in 24/7 healthcare services across Greater Manchester.
- Benefits: Competitive hourly wage, flexible shifts, and opportunities for personal development.
- Why this job: Make a real difference in patient care while gaining valuable experience in healthcare.
- Qualifications: GCSEs or equivalent, customer service experience, and IT skills required.
- Other info: Work in a supportive team with a focus on innovation and community care.
The predicted salary is between 12 - 13 £ per hour.
New opportunities have arisen within our busy 24/7 Operations Department for Patient Coordinators. Various shift patterns are available including evenings, weekends and overnights. Patient Coordinator roles are located in Bury and Bolton.
Main duties of the job
To fulfil efficient call handling, dispatching, administration and reception duties, working as a member of the BARDOC Operations Team.
About us
Set up in 1996 as the Preferred Provider of GP Out of Hours Services, BARDOC has evolved into a leader of delivering a diverse range of 24/7 healthcare services across Greater Manchester. The service has developed a reputation for innovation and has evolved into a Community Benefit Society which works in partnership with patients and a range of other service providers to deliver high quality patient focused care to the heart of its local communities.
Job responsibilities
- Answer telephone calls from the general public and Healthcare Professionals in a courteous, helpful and professional manner
- Accurate recording of patient data in line with GDPR protocols
- Despatch home visits to BARDOC Visiting Services
- Manage the bookings of Treatment Centre appointments
- Ensure effective comfort calling to patients when required
- Liaise and collaborate with other external multi-disciplinary teams, such as Hospitals, Pharmacies, Nursing Services, Ambulance and Police
- Any other duties reasonably falling within the nature of this post
Person Specification
Qualifications
- Educated to GCSE standard or equivalent
Experience
- Experience of working with the general public
- Experienced in working with IT, databases and systems
- Experience of a similar role
- Strong commitment to providing excellent customer care
- Good team worker and ability to work on own initiative
- Enthusiastic and flexible
- Commitment to personal development
- Willingness to comply with business dress code
- Displays honesty and integrity
- Always demonstrate equality and diversity
Other Requirements
- A satisfactory Standard Disclosure Barring Service (DBS) check
- 2 Satisfactory references [1 from current / most recent employer & 1 character]
Knowledge
- Knowledge of the NHS out of hours service
- Understanding of confidentiality regulations and protocols
- Understanding of Health and Safety regulations
Skills
- Good communication and interpersonal skills
- Ability to converse confidently and clearly in spoken English to both patients and colleagues
- Organisational skills
- Ability to adapt to change within the working situation
- Ability to use own initiative
- Ability to work under pressure
- IT, keyboard and telephony skills
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12.60 to £12.92 an hour dependent on shift worked.
Patient Coordinator in Bury St Edmunds employer: BARDOC
Contact Detail:
BARDOC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Coordinator in Bury St Edmunds
✨Tip Number 1
Get to know the company! Research BARDOC and its values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their mission of providing top-notch patient care.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock calls or role-plays with a friend. This will help you feel more confident when handling those tricky patient queries or collaborating with healthcare professionals.
✨Tip Number 3
Be proactive! If you get the chance, follow up after your interview. A quick thank-you email can go a long way in showing your enthusiasm for the Patient Coordinator role and keeping you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the BARDOC team and ready to jump into action!
We think you need these skills to ace Patient Coordinator in Bury St Edmunds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Patient Coordinator role. Highlight your experience with call handling, customer care, and any relevant IT skills. We want to see how you fit into our team!
Show Off Your Communication Skills: Since you'll be dealing with patients and healthcare professionals, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect this ability.
Be Honest and Authentic: We value honesty and integrity at StudySmarter. Be genuine about your experiences and what you can bring to the role. If you've made mistakes in the past, share what you've learned from them!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the Patient Coordinator position!
How to prepare for a job interview at BARDOC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Coordinator role. Familiarise yourself with the core duties like call handling and patient data management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Care Skills
Since this role involves a lot of interaction with the public and healthcare professionals, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will demonstrate your commitment to patient care.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Practice responding to situations like handling difficult calls or managing multiple tasks at once. This will help you articulate your thought process during the interview.
✨Emphasise Teamwork and Flexibility
The Patient Coordinator role requires collaboration with various teams. Be prepared to discuss your experience working in a team environment and how you adapt to changing situations. Highlight any instances where you’ve shown flexibility, especially in a busy or high-pressure setting.
