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- Tasks: Welcome patients, manage enquiries, and ensure outstanding service at our busy reception.
- Company: Join Rock Healthcare, a dynamic GP Practice dedicated to patient care and team development.
- Benefits: Enjoy a supportive work environment with opportunities for growth and learning.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: GCSEs in Maths and English, plus experience in a fast-paced office or healthcare setting.
- Other info: Be part of a friendly team in a modern practice serving 9,500 patients.
The predicted salary is between 30000 - 40000 £ per year.
Rock Healthcare are looking for someone who is enthusiastic and a great team player to join our friendly Practice as a Patient Advisor. In the patient advisor role, you will be front-of-house at our primary reception desk and will be responsible for welcoming visitors and managing patient enquiries on a daily basis. It is crucial to provide outstanding service to all patients, both over the phone and in person, whilst addressing any concerns and minimising complaints to maintain a high level of patient satisfaction. This vacancy is for 32 hours per week between 08:00 and 18:30, Monday to Friday.
Main duties of the job
- Checking in and registering patients;
- Ordering medications / Prescription processing;
- Scheduling appointments;
- Coordinating home visits;
- Navigating Clinical software systems.
Additionally, staff members are expected to participate in monthly Practice meetings, taking minutes and preparing agendas as needed.
About us
Rock Healthcare is a long established, forward thinking and dynamic GP Practice currently serving around 9,500 patients. We are based at Moorgate Primary Care Centre in Bury. The site is a modern, purpose-built premises, containing a variety of primary care services to meet the needs of the local population. We are proud to be a teaching Practice for Medical Students, Nursing Students, Health Care Assistants and GP Trainees. We are committed to the continued development of our teams.
Job responsibilities
Please see the attached Job Description and Person Specification or you can drop us an email to request should you be having difficulty accessing or opening the document.
Person Specification
Communication
- Must have excellent telephone and communication skills.
- Be an excellent problem solver and de-escalate complaints.
- Be a team player and also be able to work using own initiative.
Experience
- Experience of working in an office environment.
- Minimum 1 years experience of working in a GP Practice.
- Minute taking experience.
Qualifications
- Educated to GCSE standard or equivalent [Mathematics & English].
Previous Experience / Training
- Experience of working with the public in a fast paced environment.
- Microsoft Word and Excel literate.
- Experience in handling a high volume of calls and dealing with a variety of enquiries.
- Familiarity with Emis and Docman; Previous history of working in a healthcare setting.
Inter-Personal Skills
Must be able to work as part of a team and contribute to Practice meetings. The successful candidate will be required to present on occasions and take minutes / prepare agendas.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Advisor - Rock Healthcare in Bury St Edmunds employer: BARDOC
Contact Detail:
BARDOC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor - Rock Healthcare in Bury St Edmunds
✨Tip Number 1
Get to know Rock Healthcare! Research their values and services so you can chat about them during your interview. This shows you're genuinely interested and helps you stand out from the crowd.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience and skills.
✨Tip Number 3
Show off your personality! Being a Patient Advisor means being friendly and approachable, so let your enthusiasm shine through in your interactions. Smile and be yourself – it goes a long way!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your professionalism.
We think you need these skills to ace Patient Advisor - Rock Healthcare in Bury St Edmunds
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our team at Rock Healthcare and helping our patients. A little enthusiasm goes a long way!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles in healthcare or customer service that align with the Patient Advisor position. We love seeing how you fit into our friendly practice!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at BARDOC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Advisor role at Rock Healthcare. Familiarise yourself with the key responsibilities like managing patient enquiries and scheduling appointments. This will help you demonstrate your enthusiasm and show that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this position, prepare examples of how you've successfully handled patient interactions or resolved complaints in the past. Practising clear and concise responses will also help you shine during the interview.
✨Demonstrate Team Spirit
Rock Healthcare values team players, so be ready to discuss your experience working collaboratively. Share specific instances where you contributed to a team project or helped a colleague, highlighting your ability to work well with others.
✨Prepare for Practical Scenarios
Expect to face situational questions that assess your problem-solving skills. Think about how you would handle a busy reception desk or a difficult patient. Practising these scenarios can help you feel more confident and prepared to tackle any challenges that come your way.